Job Title: Senior Salesforce Analyst
Location: Aalst, Belgium (Hybrid – Office & Remote)
Industry: Medical Equipment / Devices
Job Category: Information Technology - System Analysis / Design
Job Summary:
The Senior Salesforce Analyst will provide business systems and functional support across Sales and Service processes. The role requires expertise in Salesforce implementation and the ability to design and architect technology solutions across customer sales and service enablement processes. The analyst will collaborate with business partners and technology teams to ensure effective solution delivery for Sales and Commercial projects.
This position involves working closely with Business Partners, Platform Solutions & Engineering, and other IT teams on analysis, design, and delivery of high-quality technical solutions. The ideal candidate should be independent, self-motivated, and innovative, with strong problem-solving and communication skills.
Key Responsibilities:
Design, architect, test, and support platform enhancements and system changes in collaboration with strategic system integrators on the Salesforce platform.
Collaborate with Business Partner teams and Development teams to translate business requirements into functional designs and technical specifications.
Lead and participate in solution design discussions to ensure scalable solutions across business units and regions.
Provide technical support for integrated solutions across cross-functional business processes, applications, and platforms.
Lead solution architecture and develop prototype technical solutions.
Improve delivery quality through unit testing, regression testing, and performing functional user testing (FUT).
Work with global vendor support teams to ensure timely resolution of system issues.
Conduct root cause analysis for system issues and implement permanent solutions through software fixes or process improvements.
Required Qualifications & Experience:
Minimum of 5 years of experience in Salesforce implementation, with a full lifecycle project background.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Proven ability to translate business processes into functional requirements and solution designs.
One or more of the following Salesforce.com Certifications: Administrator, App Builder, Platform Developer.
Ability to work independently and influence stakeholders at various levels within the organization.
Experience with Salesforce Sales Cloud and Service Cloud (Experience Cloud, CPQ, and CLM are a plus).
Experience with customizing Salesforce using declarative methods (programmatic experience with Apex and LWC is a plus).
Familiarity with both waterfall and agile project management methodologies.
Additional Details:
Employment Type: Full-time
Compensation: EUR €50,000 to €85,000
Benefits: Partial
Relocation Assistance: Not available
Travel Requirement: Occasional
Minimum Education: Bachelor's Degree
Management Experience Required: No
This company values diversity, equity, and inclusion and encourages applications from all qualified individuals.