Solutions Architecture Senior Technical Lead - McLean, VA - Hybrid Working (Mon & Fri remote) - FT, Permanent - $180,000 - $210,000 + Benefits and Bonus

Solutions Architecture, Senior Technical Lead
McLean, VA – Hybrid (Tues, Weds, Thurs Onsite)
Full-Time, Permanent
$167,000 - $220,000 + Benefits & Bonus
Overall Earnings in the region of $250,000

Position Overview:

Are you a transformation champion? Are you passionate about technology transformations? Are you looking for a career that allows you to work with the latest and greatest technologies? Do you have demonstrable record of enabling enterprise change through architectural leadership?

The client’s Multifamily Business Unit is seeking a portfolio lead to provide leadership and oversight associated with the Solutions Architecture for Business Applications! You will lead a number of highly visible initiatives to support Multifamily Business and Engineering teams! You will help your team through transformation into Agile Architecture and will align with the Modern Delivery methodology within the business.

Our Impact:

• Introduce the overall technical vision for a particular solution by defining and establishing the solution architecture

• Define High Level Solution Intent, target state architectures and their roadmaps for portfolio products by collaborating with Business Architects, CPOs, POs, CDL and other business and IT partners to ensure alignment in visions, goals and objectives

• Define and create reference architectures and architecture/design patterns to ensure consistent implementation of the architecture roadmaps

• Own and drive development and maintenance of detailed solution intent, product architecture for a responsible ARTs (information, application, technology, security and deployment view points) that addresses functional and non-functional requirements and ensures alignment in implementation

• Plan and Develop Architectural Runway in support of new business Features and Capabilities

• Identify solution alternatives and/or new technologies to meet new business needs or tackle existing business concerns, such as customer experience, operational efficiency, performance and cost effectiveness

• Participate in pre-deployment, deployment and post-deployment activities to ensure successful deployment

• Participate in incident resolution process to help trouble-shooting, identify issue resolution and impact assessments

• Build Reference Application/Implementation for reusability and accelerated adoption of new architectural standards/patterns

• Develop/Maintain Application Design pattern catalog

Your Impact:

• Collaborate with Business Architects, Chief Product Owner, Product Owner, Agile Coach to ensure Solution and Technical Architecture creation for a given requirement/feature/initiative

• Collaborate with Enterprise Architecture and Risk & Security groups to ensure new and existing solutions are aligned with enterprise standards

• Partner with business and IT customers to drive product research, RFP/vendor interview from technical perspective and POCs activities for COTS solution in a buy decision and is responsible for communicating business cases for TAWG/ARB approvals

• Work with development leads on design brainstorming and design review to ensure alignment with architecture, patterns and standards

• Work with ART members to resolve implementation issues from business or technical requirements, design, code, testing, to technology/platform

Qualifications:

• Undergraduate degree or equivalent experience required; Advanced degree preferred

• 10+ years of experience in Solutions Architecture and Business Application development

• Extensive experience in Solution Architecture patterns such as micro-front ends, microservices, 12 factor applications etc.

• Prior Software development background

• 5+ years of relevant task management experience

• Hands-on and architectural experience with modern Cloud Native architectures is required, as well as, demonstrable record of leading architects through organizational transformations

• 3+ years of relevant large-scale enterprise transformation experience as relates to architecture preferred

• Prior experience in the primary or secondary mortgage industry is desirable

• Deep knowledge of various enterprise level Platforms widely used in the industry preferred

Keys To Success in the Role:

• Highly motivated and energetic self-starter with solid organizational and time management skills; demonstrable experience operating at high standards of quality and accuracy within a fast paced changing environment

• Superb communication, leadership and relationship management skills, that enable partnering with and influencing key team members in an open, collaborative environment at all levels in an organization

• Technical and Architectural leadership with knowledge of both legacy and modern cloud based distributed systems

• Excellent verbal and written communication skills and ability to succinctly present sophisticated subject matter, specifically translating technology problems/solutions to business team members

To Apply Please Complete the Form Below

Cloud Security Engineer - USA, Remote - $89,500 - $115,000

Cloud Security Engineer

USA, Remote

$89,500 - $115,000

Job Description

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The role of the Cloud Security Engineer III is to build and implement cloud network security systems across the enterprise. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all cloud, wide-area, local-area, and remote office network security appliances and associated software. This person will need to be proficient with Palo Alto Firewall technologies, Ansible, Kubernetes, and Docker. Working knowledge in the Microsoft Azure cloud workspace is required. This person will troubleshoot cloud networking issues through the use of Azure Network Monitoring, Prisma Cloud, and App Insights. Experience with other languages is preferred. 

Work Experience, Education, Certification/Training Required

o   4 year degree + two years experience OR 2 year degree + 4 years experience OR high school diploma + 6 years of experience  

o   Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, LAN, WAN, Internet Service Provider (ISP) technologies, VPN, TCP/IP, Zero Trust, and 802.1x.

o   Hardware, software, and network connection troubleshooting experience.

Knowledge, Skills and Abilities Required

o   Working technical knowledge of current systems software, protocols, and standards.

o   Ability to conduct research into security issues and products as required. 

o   Strong interpersonal and oral communication skills.

o   High level of analytical and problem-solving abilities. Intuition and keen instincts to prevent attacks.

o   Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent attention to detail.

o   Able to work in a team-oriented, collaborative environment.

o   Ability to develop and automate security policies in the Azure cloud environment

o   On-call and after-hours work availability as needed.

Our targeted salary range for this position is $78,500 to $99,290. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of our total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Employee Benefits:  

We aim to protect our employees’ wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, our platform to improve wellbeing while earning cash rewards.  

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

We are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Account Manager - Japan, Tokyo - ¥8,000,000 - ¥8,894,000

Account Manager

Japan, Tokyo

¥8,000,000 - ¥8,894,000

Job Description

We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in Tokyo and help us achieve breakout growth. This person must have a proactive attitude and a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.

The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role’s primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires to act as the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from our products & services.

Job Responsibilities

·        Develop an in-depth understanding of the customers’ business, challenges and requirements and explain how the platform could benefit them.

·        Build relationships with key contact person of Partners to encourage/upgrade new and repeat business.

·        Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, finance team and professional services and externally with customers.

·        Manage existing clients including renewing the contract, and analyzing monthly usage and business contribution etc.

·        Negotiate contract renewals and upsell/add-on opportunities

·        Recruit new Partners and conduct promotional activity.

Qualifications/Experience

·        3+ years of Account Manager and/or Sales experience in the IT industry (Cloud, SaaS, PaaS preferred).

·        Demonstrated ability to multi-task across a wide range of accounts.

·        Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.

·        An ability to listen to customer needs, assess these needs effectively, and address them through new products and services.

·        Excellent presentation and communication skills.

·        High level of comfort and experience working with all levels of professionals both internally and externally.

·        A proven track record delivering on or exceeding goals.

·        Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.

·        Familiarity with HTML, CSS and JavaScript is a plus.

·        Familiarity working with APIs and SDKs is a plus.

·        Experience developing technical solutions is a plus.

AWS Cloud Engineer II - USA, Remote - $122,000 - $142,000

AWS Cloud Engineer II

USA, Remote

$122,000 - $142,000

Job Description

The AWS Cloud Engineer 2 role will be responsible for all technological and operational duties associated with AWS cloud computing; including planning, management, optimization, maintenance, and support. The candidate should have strong experience and understanding of public cloud technologies, specifically Amazon Web Services (AWS). The Cloud Engineer will provide value and be a source of knowledge in building secure, compliant, reliable, and cost-effective AWS solutions. Team members in this role will administer, maintain, and ensure technologies are available and can support the critical needs of the business. Strong communication skills and the ability to build/maintain/grow new relationships will ensure you can execute effectively in this role.

EDUCATION:

·        Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

·        AWS Certifications: Cloud Practitioner, PLUS Associate or Professional level Architect

EXPERIENCE:

·        5-7 years related work experience required in as an IT Systems Engineer with at least 2 years working exclusively on AWS.

·        Minimum 2 years of experience with AWS Cloud Services (S3, EC2, RDS, VPC, KMS, SNS, etc.)

·        Healthcare domain knowledge and working in regulated environments is a plus (HIPAA, HITRUST, SOC2)

KNOWLEDGE AND SKILLS:

·        Define, document, and implement policies for cloud-based systems (Landing Zone, Control Tower, IAM, Config, SCP)

·        Proficiency with one or more scripting languages (python, json, yaml, bash, etc.)

·        Proficiency with Infrastructure as Code (IaC), including CloudFormation and/or Terraform

·        Review AWS Cost Explorer, CloudHealth, Trusted Advisor and other tools to provide optimization of all resource use/cost.

·        knowledge of AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.)

·        Experience building applications with native AWS services

·        Strong understanding of high-availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving)

·        Documenting changes and workflow in an Agile environment

·        Clearly communicating with IT and non-IT professionals to ensure effective use of all cloud services

·        Strong ability to learn new technologies quickly and in a fast-paced environment

·        Ability to drive and assist in the implementation of services to standardize cloud environment

·        Ability to assess on-premises workloads and profile requirements needed to support in AWS

AWS Cloud Engineer III - USA, Remote - $139,000 - $152,000

AWS Cloud Engineer III

USA, Remote

$139,000 - $152,000

Job Description

The AWS Cloud Engineer 3 role will be responsible for all technological and operational duties associated with AWS cloud computing; including design, planning, management, optimization, maintenance, and support. The candidate should have strong experience and understanding of public cloud technologies, specifically Amazon Web Services (AWS). The Cloud Engineer 3 will provide value and be a primary source of knowledge in building secure, compliant, reliable, and cost-effective AWS solutions. Team members in this role will administer, maintain, and ensure technologies are available and can support the critical needs of the business. Strong communication skills and the ability to build/maintain/grow new relationships will ensure you can execute effectively in this role.

ESSENTIAL RESPONSIBILITIES / DUTIES:

The AWS Cloud Engineer 3 role will be responsible for all technological and operational duties associated with AWS cloud computing; including design, planning, management, optimization, maintenance, and support. The candidate should have strong experience and understanding of public cloud technologies, specifically Amazon Web Services (AWS).

·        Define, document, and implement our policies for cloud-based systems (Landing Zone, Control Tower, IAM, Config, SCP)

·        Documenting changes and workflow in an Agile environment (Jira, Confluence, Jira SM)

·        Clearly communicating with IT and non-IT professionals to ensure effective use of all cloud services

·        Review AWS Cost Explorer, CloudHealth, Trusted Advisor and other tools to provide optimization of all resource use/cost.

·        Strong ability to learn new technologies quickly and in a fast-paced environment

·        Ability to drive and assist in the implementation of services to standardize cloud environment

·        Ability to assess on-premises workloads and profile requirements needed to support in AWS

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

EDUCATION:

Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.

EXPERIENCE:

·        5-7 years related work experience required in as an IT Systems Engineer with at least 3-4 years working exclusively on AWS.

·        Minimum 3 years of experience with AWS Cloud Services (S3, EC2, RDS, VPC, KMS, SNS, etc.)

·        AWS Certifications, Cloud Practitioner, PLUS Associate or Professional level Architect a plus

·        Healthcare domain knowledge and working in regulated environments is a plus (HIPAA, HITRUST, SOC2)

KNOWLEDGE AND SKILLS:

·        Experience with monitoring systems such as CloudWatch and other industry standard visibility platforms (DataDog, Dynatrace, New Relic, etc.)

·        Experience with Logging and log monitoring (CloudWatch and CloudTrail) both for performance, security, and compliance efforts

·        Proficiency with one or more scripting languages (python, json, yaml, bash, etc.)

·        Proficiency with Infrastructure as Code (IaC), including CloudFormation and/or Terraform

·        Understanding of CI/CD on AWS platform

·        Expert knowledge of AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.)

·        Experience building applications with native services and serverless architecture (Lambda) on AWS platform

·        Strong understanding of Identity and Access Management (IAM), SSO Integration

·        Strong understanding of high-availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving)

·        Demonstrated history of moving mission-critical applications from the datacenter to AWS

·        Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

·        Problem Solving: Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

·        Ability to effectively adapt to rapidly changing technology and apply it to business needs

·        Understanding of the enterprise business and business processes

·        knowledge of business unit functions and cross-group dependencies/relationships

·        Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision

·        strong customer service and communications skills

·        Good judgment and analytical skills

·        Strong follow-up and organizational skills.

·        Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.

Vice President, Customer Experience Solutions (CXS) Development - USA, Remote - $187,000 - $250,000

Vice President, Customer Experience Solutions (CXS) Development

USA, Remote

$187,000 - $250,000

Job Description

Anaxi, the Real Money Gaming divisions of Our Technology, is looking for a Vice President, Customer Experience Solutions (CXS) Development who will develop product strategy, plan execution, and lead / technical manage an organization that delivers apps, products and systems that enhance the end customer's experience aligned with the emerging trend toward "gaming anywhere".  The successful leader will be responsible for delivery of a global CXS portfolio aligned with business expectations and customer needs and developing a high-performance culture and talented pool organization with agility mindset in a demanding business industry.

Roles and Responsibilities:

·        Lead and facilitate the creation of governing principles in partnership with PMO and Product team towards effective program planning, execution, and tracking

·        Partner closely with the architect group towards effective use of technology, frameworks, build vs. buy strategy and technical investment in alignment with business needs and development efficiencies

·        Responsible for Org. structure changes in alignment with business needs and product portfolio

·        Establish strategy around global talent for full time employees as well as third party/staff augmentation models

·        Responsible for leading and submitting overall budget needs for full fiscal year across all product lines of development as well as forecasts and tracking throughout the year

·        Ensure that projects are completed within budget and in an economical manner

·        Oversee estimation and execution of project work plans.  Direct revisions as appropriate to meet changing needs and requirements

·        Minimize schedule and technical risk by foreseeing and addressing obstacles proactively and aggressively

·        Analyze and review the development processes and/or tools to increase operating efficiency or adapt to new processes

·        Maintains knowledge of emerging technologies and trends in engineering and development related to the organizations industry

·        Negotiates cost-effective contracts, coordinates, and implements contractors work, and resolves any disputes over labor, scheduling, or payments

·        Experience leading projects that involve hardware solutions with effective use of latest technology to maximize operational efficiencies

·        Hands-on leader, who works with the team providing delivery and technical directions and solutions when needed

·        Represents CXS Technology by sharing the vision, strategy, and updates on project deliverables on behalf of CXS

·        Other duties as assigned

Skills and Experience:

·        Bachelor’s degree in Computer Science, Engineering, or a related field

·        15+ years of experience of the conceptualization, design, development and go-to-market implementation of scalable technology solutions that maximize engagement and enhance the customer experience

·        15+ years of people management experience

·        Must have strong leadership skills in the areas of performance management, employee engagement and talent development

·        5+ years of experience leading global teams across different time zones (ex. India, Australia, US)

·        5+ years of P&L management

·        Understanding and experience with the UI/UX discipline towards collaborating with the UI/UX team

·        Requires experience in delivering secured solutions

·        Demonstrable experience in relevant technologies including Cloud, Big Data, IOT, .NET Core, Angular, ELK, Microsoft, Linux, Debian, Microservices design, and Mobile on Ionic, React

·        Experience delivering Mobile solutions

·        Experience developing DevOps strategies and execution plans

·        Great leadership and motivational skills

·        Strong communication and interpersonal skills

·        Must have strong analytical and innovative problem-solving skills

·        The hire must be able to obtain and maintain a Gaming Control Board licensing in Nevada (NGCB) and other gaming jurisdictions in which we operate

Solution Architect Healthcare - USA, Remote - $170,000 - $220,000

Solution Architect Healthcare

USA, Remote

$170,000 - $220,000

Job Description

ABOUT US:

Our company is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 35 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Anywhere, enabling a secure remote work environment or Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end.

We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately  70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

ROLE OVERVIEW:

The VP Healthcare Data and Analytics supports the healthcare vertical and SVP of Digital Healthcare to develop, lead, and grow healthcare data and analytics engagements and differentiate the vertical’s “smart platforms” through data visualization and predictive analytics additions.

The role, in collaboration with the Chief Data and Analytics Officer, will incorporate our companies analytics priorities and disciplines to deliver quality and successful analytics engagements drawing from healthcare expertise, leadership, and knowledge in analytics strategies.

KEY RESPONSIBILITIES:

·        Advance the data and analytics strategic vision for our healthcare vertical developing and driving data and analytics solutions.

·        Define and size the target payer, provider, and life sciences markets and the type of deals to pursue. For targeted markets, analyze competitor offerings and work with product development teams to design differentiated solutions and help bring to market.

·        Create/identify multi-million dollar opportunities within existing and new clients using the full breadth of services with the Transformation and Innovation Group (TIG) including industry knowledge, digital solutioning, intellectual capital, background in potential problem areas, knowledge of upcoming regulatory and market changes, and our services offerings to create direct revenue and pull-thru engagement opportunities.

·        Drive development of new “Smart(Xxx)” platforms such as SmartRCM and SmartCred enhancing data visualization and differentiation through data and analytics additions to current healthcare platform assets.

·        Integrate value-added and vertically relevant data and analytics propositions into strategic pursuits to increase our differentiation, win percentages and size of deals.

·        Build and maintain a professional relationship with senior and C-level client executives and expand the professional network in client organizations. Provide executive sponsorship in new and existing client accounts, and interface on engagement-level client concerns.

·        Facilitate our differentiators and articulate value proposition. Lead proposal presentations to create a compelling client proposition.

·        Provide data and analytics leadership and assist the Chief Data and Analytics Officer to develop and drive the overall our analytics priorities and disciplines. Attract and recruit talent to build the practice.

QUALIFICATIONS:

·        10-12 years progressive industry leadership experience in roles demonstrating growth, creative and operational excellence

·        Demonstrable success in defining and driving data and analytics solutions delivering concrete business value

·        Demonstrated prior experience in consultancy services or consultative selling role in a leading consulting firm

·        Experience with complex data-driven insight programs that deliver demonstrative business value

·        Experience developing use cases, business cases and technology requirements that have been adapted to data and analytics products to address healthcare business outcomes

·        Strong presence and collaborative teaming characteristics

·        Experience in a leadership role focused on identifying data and analytics opportunities

·        Informed and articulate on key and emerging areas of overall TIG services including design, data & analytics, automation, AI/ML, cloud, and high impact omnichannel technologies in the context of the industry/sector

·        BA required, MBA or master’s degree a plus

CRITICAL COMPETENCIES:

·        Team Leader. Strong interpersonal and team-building skills with the ability to lead supporting teams, from conceptualization to conversion to execution.

·        Assertiveness. Moves quickly and takes a forceful stand without being overly aggressive

·        Quick study. Demonstrates the ability to quickly and proficiently understand and absorb new information.

·        Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Identify trends and make suggestions for improvements.

·        Attention to detail. Does not let important details slip through the cracks or derail a project.

·        Communicator. Excellent organizational, written, and oral communication skills with all audiences.

·        Influencer. An ability to influence in a matrixed environment.

·        High energy. Strategic thinker who is self-directed and driven and operates with a sense of urgency.

PERFORMANCE METRICS:

·        Healthcare data and analytics ACV revenue target $2-4M in direct TIG revenue

·        TIG pull-through of 3-5x Direct

·        Billability of 10-20% once fully ramped

·        Lead Generation Pipeline quality coverage ratio

·        Win Rate % improvement

·        Operating plan revenue & EBITDA growth

Solution Architect Healthcare - USA, Remote - $170,000 - $220,000

Solution Architect Healthcare

USA, Remote

$170,000 - $220,000

Job Description

ABOUT US:

Our company is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 35 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Anywhere, enabling a secure remote work environment or Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end.

We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately  70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

ROLE OVERVIEW:

The VP Healthcare Data and Analytics supports the healthcare vertical and SVP of Digital Healthcare to develop, lead, and grow healthcare data and analytics engagements and differentiate the vertical’s “smart platforms” through data visualization and predictive analytics additions.

The role, in collaboration with the Chief Data and Analytics Officer, will incorporate our companies analytics priorities and disciplines to deliver quality and successful analytics engagements drawing from healthcare expertise, leadership, and knowledge in analytics strategies.

KEY RESPONSIBILITIES:

·        Advance the data and analytics strategic vision for our healthcare vertical developing and driving data and analytics solutions.

·        Define and size the target payer, provider, and life sciences markets and the type of deals to pursue. For targeted markets, analyze competitor offerings and work with product development teams to design differentiated solutions and help bring to market.

·        Create/identify multi-million dollar opportunities within existing and new clients using the full breadth of services with the Transformation and Innovation Group (TIG) including industry knowledge, digital solutioning, intellectual capital, background in potential problem areas, knowledge of upcoming regulatory and market changes, and our services offerings to create direct revenue and pull-thru engagement opportunities.

·        Drive development of new “Smart(Xxx)” platforms such as SmartRCM and SmartCred enhancing data visualization and differentiation through data and analytics additions to current healthcare platform assets.

·        Integrate value-added and vertically relevant data and analytics propositions into strategic pursuits to increase our differentiation, win percentages and size of deals.

·        Build and maintain a professional relationship with senior and C-level client executives and expand the professional network in client organizations. Provide executive sponsorship in new and existing client accounts, and interface on engagement-level client concerns.

·        Facilitate our  differentiators and articulate value proposition. Lead proposal presentations to create a compelling client proposition.

·        Provide data and analytics leadership and assist the Chief Data and Analytics Officer to develop and drive the overall our analytics priorities and disciplines. Attract and recruit talent to build the practice.

QUALIFICATIONS:

·        10-12 years progressive industry leadership experience in roles demonstrating growth, creative and operational excellence

·        Demonstrable success in defining and driving data and analytics solutions delivering concrete business value

·        Demonstrated prior experience in consultancy services or consultative selling role in a leading consulting firm

·        Experience with complex data-driven insight programs that deliver demonstrative business value

·        Experience developing use cases, business cases and technology requirements that have been adapted to data and analytics products to address healthcare business outcomes

·        Strong presence and collaborative teaming characteristics

·        Experience in a leadership role focused on identifying data and analytics opportunities

·        Informed and articulate on key and emerging areas of overall TIG services including design, data & analytics, automation, AI/ML, cloud, and high impact omnichannel technologies in the context of the industry/sector

·        BA required, MBA or master’s degree a plus

CRITICAL COMPETENCIES:

·        Team Leader. Strong interpersonal and team-building skills with the ability to lead supporting teams, from conceptualization to conversion to execution.

·        Assertiveness. Moves quickly and takes a forceful stand without being overly aggressive

·        Quick study. Demonstrates the ability to quickly and proficiently understand and absorb new information.

·        Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Identify trends and make suggestions for improvements.

·        Attention to detail. Does not let important details slip through the cracks or derail a project.

·        Communicator. Excellent organizational, written, and oral communication skills with all audiences.

·        Influencer. An ability to influence in a matrixed environment.

·        High energy. Strategic thinker who is self-directed and driven and operates with a sense of urgency.

PERFORMANCE METRICS:

·        Healthcare data and analytics ACV revenue target $2-4M in direct TIG revenue

·        TIG pull-through of 3-5x Direct

·        Billability of 10-20% once fully ramped

·        Lead Generation Pipeline quality coverage ratio

·        Win Rate % improvement

·        Operating plan revenue & EBITDA growth

Salesforce Marketing Cloud Developer (SFMC) - New York, NYC – Hybrid Working (3 days in office) Full-Time, Permanent - $125,000 - $150,000

Salesforce Marketing Cloud Developer (SFMC)
New York, NYC – Hybrid Working (3 days in office)
Full-Time, Permanent
$125,000 - $150,000

Responsibilities

• Build, test, and deploy marketing and email campaigns including personalization and dynamic content across different Marketing Cloud Studios

• Develop email templates, which will include coding of emails using HTML, CSS and AMP script

• Create different Data extensions and associate them with different campaigns

• Design and configure journeys using activities within the Journey Builder to deliver multi-touchpoint campaigns post thorough testing.

• Develop end-to-end solutions for complex campaigns (with potential optimization testing) to deliver personalized customer communications (social & email)

• Use automation studio for performing actions such as imports, extracts, and SQL query activities.

• Develop and deploy A/B testing strategies to roll out the control version to be used in the final email campaign.

• Respond to common business requirements and perform administrative functions within Marketing Cloud

• Maintain best practices for Marketing Automation Platforms, including troubleshooting, naming conventions, list management, etc.

• Provide troubleshooting / first line of support for stakeholders working on deliverables and encountering errors or technical issues with SFMC or Sales/Service Cloud platforms Qualifications

Minimum Qualifications

• 2 to 5 years of relevant experience building solutions on the SFMC platform: Cloud Pages, Smart Forms, Web Collect, Collect Tracking, Email Studio, Social Studio, Journey Builder, Contact Builder, Audience Builder, Mobile Studio, Automation studio

• Experience with one or more leading marketing automation vendors like Adobe Experience (former Marketing) Cloud, and Pega Marketing Solutions.

• Prior experience implementing full cycle projects in SF Marketing Cloud.

• Experience with responsive website design and various forms of online marketing including mobile, social, content, email, etc.

• Experience with SF Marketing Cloud involving complex buyer journeys across a wide array of products and services

• Excellent writer and communicator (in both written and verbal form).

Strong interpersonal skills

• Solid business acumen including a good sense of how a well-integrated Salesforce Marketing Cloud and Salesforce CRM systems can be utilized to improve business.

• Can work cross-functionally in many areas without being constrained by your job function.

• An ability to interact and communicate effectively with others at all levels of the organization with diplomacy and tact.

Preferred Qualifications

• Highly strategic and able to uncover and understand business needs.

• Preferred Salesforce Marketing Cloud certifications including Marketing Cloud Developer and Marketing Cloud Email Specialist

• Salesforce Implementation experience

• Experience within both B2C & B2B Marketing atmosphere

• Demonstrated analytical skills and the ability to think outside of the box

• Have worked in a Banking and Finance domain

• Six sigma certified

SKILLS AND CERTIFICATIONS 

·        Salesforce CRM

·        Marketing Cloud

·        Adobe

·        Email Studio

·        Social Studio

·        HTML

·        CSS