Adobe

Help Desk Specialist - USA, Boston MA - $50,000 - $65,000

Help Desk Specialist

USA, Boston MA

$50,000 - $65,000

 

Job Description

The Helpdesk Sr. Specialist provides outstanding customer service to end users on a variety of issues, identifying, researching, and resolving technical problems. Responds quickly to telephone calls, email and other requests from personnel. This support includes, but is not limited to: desktop hardware, printers, application support, security administration and telephone administration. The Helpdesk Sr. Specialist also participates in special projects as assigned. The position may require travel to sites in downtown Boston, Springfield, Charlestown and other locations within Massachusetts. This position is assigned to the Operational Support Group and takes day-to-day direction from the End Users Services Manager and End User Support Supervisor.

 

·        Prioritize and set the expectations to triage and identify when to escalate problems

·        Track and monitor ticket requests to ensure timely resolution in accordance to company SLA's

·        Maintain thorough logs in ServiceNow to assist with continuous systems improvement, track workloads and identify recurring problems

·        Encourage employees with self help methods and procedures; empower employees to leverage ServiceNow knowledgebase articles

·        Maintain IT systems, applications and software license inventories through our companies' approved asset tracking systems

·        Assist employees with Cisco VPN connectivity and assigned net

·        Assist employees with Mobile devices; cellphones, and tablets

·        Proved both onsite and remote environment troubleshooting

·        The position requires a valid driver’s license and a reliable automobile to travel to and within service territory (all travel in Massachusetts – no overnights).

·        Ability to work some evenings and weekends

·        Office Support is required 2-3 days a week on location.

 

Qualifications:

·        Bachelor's Degree or equivalent experience

·        1-3 years of experience in Windows networking environments

·        Experience with desktop/laptop support, Windows 10 and 11, O365, Adobe, and Active Directory

·        Experience with Android and Apple IOS - based devices in an enterprise environment

·        Understanding of Asset management tracking systems

·        Ability to work with employees in a remote environment

·        A+ Certification preferred

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Salesforce Marketing Cloud Developer (SFMC) - New York, NYC – Hybrid Working (3 days in office) Full-Time, Permanent - $125,000 - $150,000

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Salesforce Marketing Cloud Developer (SFMC)
New York, NYC – Hybrid Working (3 days in office)
Full-Time, Permanent
$125,000 - $150,000

Responsibilities

  • Build, test, and deploy marketing and email campaigns including personalization and dynamic content across different Marketing Cloud Studios

  • Develop email templates, which will include coding of emails using HTML, CSS and AMP script

  • Create different Data extensions and associate them with different campaigns

  • Design and configure journeys using activities within the Journey Builder to deliver multi-touchpoint campaigns post thorough testing.

  • Develop end-to-end solutions for complex campaigns (with potential optimization testing) to deliver personalized customer communications (social & email)

  • Use automation studio for performing actions such as imports, extracts, and SQL query activities.

  • Develop and deploy A/B testing strategies to roll out the control version to be used in the final email campaign.

  • Respond to common business requirements and perform administrative functions within Marketing Cloud

  • Maintain best practices for Marketing Automation Platforms, including troubleshooting, naming conventions, list management, etc.

  • Provide troubleshooting / first line of support for stakeholders working on deliverables and encountering errors or technical issues with SFMC or Sales/Service Cloud platforms Qualifications

Minimum Qualifications

  • 2 to 5 years of relevant experience building solutions on the SFMC platform: Cloud Pages, Smart Forms, Web Collect, Collect Tracking, Email Studio, Social Studio, Journey Builder, Contact Builder, Audience Builder, Mobile Studio, Automation studio

  • Experience with one or more leading marketing automation vendors like Adobe Experience (former Marketing) Cloud, and Pega Marketing Solutions.

  • Prior experience implementing full cycle projects in SF Marketing Cloud.

  • Experience with responsive website design and various forms of online marketing including mobile, social, content, email, etc.

  • Experience with SF Marketing Cloud involving complex buyer journeys across a wide array of products and services

  • Excellent writer and communicator (in both written and verbal form).

Strong interpersonal skills

  • Solid business acumen including a good sense of how a well-integrated Salesforce Marketing Cloud and Salesforce CRM systems can be utilized to improve business.

  • Can work cross-functionally in many areas without being constrained by your job function.

  • An ability to interact and communicate effectively with others at all levels of the organization with diplomacy and tact.

Preferred Qualifications

  • Highly strategic and able to uncover and understand business needs.

  • Preferred Salesforce Marketing Cloud certifications including Marketing Cloud Developer and Marketing Cloud Email Specialist

  • Salesforce Implementation experience

  • Experience within both B2C & B2B Marketing atmosphere

  • Demonstrated analytical skills and the ability to think outside of the box

  • Have worked in a Banking and Finance domain

  • Six sigma certified

 

SKILLS AND CERTIFICATIONS 

·        Salesforce CRM

·        Marketing Cloud

·        Adobe

·        Email Studio

·        Social Studio

·        HTML

·        CSS

Your new job awaits.