Solution Architect Healthcare
USA, Remote
$170,000 - $220,000
Job Description
ABOUT US:
Our company is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 35 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.
Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Anywhere, enabling a secure remote work environment or Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
ROLE OVERVIEW:
The VP Healthcare Data and Analytics supports the healthcare vertical and SVP of Digital Healthcare to develop, lead, and grow healthcare data and analytics engagements and differentiate the vertical’s “smart platforms” through data visualization and predictive analytics additions.
The role, in collaboration with the Chief Data and Analytics Officer, will incorporate our companies analytics priorities and disciplines to deliver quality and successful analytics engagements drawing from healthcare expertise, leadership, and knowledge in analytics strategies.
KEY RESPONSIBILITIES:
· Advance the data and analytics strategic vision for our healthcare vertical developing and driving data and analytics solutions.
· Define and size the target payer, provider, and life sciences markets and the type of deals to pursue. For targeted markets, analyze competitor offerings and work with product development teams to design differentiated solutions and help bring to market.
· Create/identify multi-million dollar opportunities within existing and new clients using the full breadth of services with the Transformation and Innovation Group (TIG) including industry knowledge, digital solutioning, intellectual capital, background in potential problem areas, knowledge of upcoming regulatory and market changes, and our services offerings to create direct revenue and pull-thru engagement opportunities.
· Drive development of new “Smart(Xxx)” platforms such as SmartRCM and SmartCred enhancing data visualization and differentiation through data and analytics additions to current healthcare platform assets.
· Integrate value-added and vertically relevant data and analytics propositions into strategic pursuits to increase our differentiation, win percentages and size of deals.
· Build and maintain a professional relationship with senior and C-level client executives and expand the professional network in client organizations. Provide executive sponsorship in new and existing client accounts, and interface on engagement-level client concerns.
· Facilitate our differentiators and articulate value proposition. Lead proposal presentations to create a compelling client proposition.
· Provide data and analytics leadership and assist the Chief Data and Analytics Officer to develop and drive the overall our analytics priorities and disciplines. Attract and recruit talent to build the practice.
QUALIFICATIONS:
· 10-12 years progressive industry leadership experience in roles demonstrating growth, creative and operational excellence
· Demonstrable success in defining and driving data and analytics solutions delivering concrete business value
· Demonstrated prior experience in consultancy services or consultative selling role in a leading consulting firm
· Experience with complex data-driven insight programs that deliver demonstrative business value
· Experience developing use cases, business cases and technology requirements that have been adapted to data and analytics products to address healthcare business outcomes
· Strong presence and collaborative teaming characteristics
· Experience in a leadership role focused on identifying data and analytics opportunities
· Informed and articulate on key and emerging areas of overall TIG services including design, data & analytics, automation, AI/ML, cloud, and high impact omnichannel technologies in the context of the industry/sector
· BA required, MBA or master’s degree a plus
CRITICAL COMPETENCIES:
· Team Leader. Strong interpersonal and team-building skills with the ability to lead supporting teams, from conceptualization to conversion to execution.
· Assertiveness. Moves quickly and takes a forceful stand without being overly aggressive
· Quick study. Demonstrates the ability to quickly and proficiently understand and absorb new information.
· Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Identify trends and make suggestions for improvements.
· Attention to detail. Does not let important details slip through the cracks or derail a project.
· Communicator. Excellent organizational, written, and oral communication skills with all audiences.
· Influencer. An ability to influence in a matrixed environment.
· High energy. Strategic thinker who is self-directed and driven and operates with a sense of urgency.
PERFORMANCE METRICS:
· Healthcare data and analytics ACV revenue target $2-4M in direct TIG revenue
· TIG pull-through of 3-5x Direct
· Billability of 10-20% once fully ramped
· Lead Generation Pipeline quality coverage ratio
· Win Rate % improvement
· Operating plan revenue & EBITDA growth