District Manager - Brooklyn, NY - $94,000 - $126,000

District Manager 

Brooklyn, NY 

$94,000 - $126,000 

Job Description 

Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results?  

We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work. 

Qualifications 

• 4+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores. 

• An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills. 

• Bachelor’s degree preferred. 

• Leadership 

• Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences. 

• Solicits customer feedback and follows up on customer service issues. 

• Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items. 

• Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store’s unique strengths and opportunities. 

Essential Duties 

• Management of rental rates, discounts, Customer Protection Plan, and other income sources. 

• Watch controllable expenses to provide the highest R.O.I. for each store. 

• Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action. 

• Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance. 

• Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing. 

Customer Service Representative - Distribution (Onsite) - USA, Houston TX - $40,000 - $50,000

Customer Service Representative - Distribution (Onsite)

USA, Houston TX

$40,000 - $50,000

Job Description

Experience / Knowledge / Skills:

·        Minimum of one (1) year of experience in a customer service-related position or contact center environment, preferably health care related, required

·        Exceptional customer service, active listening, written and verbal communication skills

·        Assist with resolving and de-escalating customer order issues and complaints

·        Comfortable working in a fast-paced, high-volume environment

·        Adaptable and flexible to changes within the supply chain

·        Strong time management and organizational skills

·        Knowledge and experience with complex or multi-line systems, preferred

·        Knowledge and experience with a distribution center fulfillment environment preferred

·        Knowledge and experience with Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) systems preferred.

·        Education:  High School diploma or GED preferred

PRINCIPAL ACCOUNTABILITIES

·        Checks customer orders daily to ensure they have been properly received by the WMS for processing and works with CSC team to resolve issues & ensure prompt order release.

·        Follows up on customer complaints concerning fulfillment or shipping errors; works with other CSC team members to record and resolves customers’ complaints and document CSC errors.

·        Answers phone calls from customers as well as welcomes and assists CSC visitors.

·        Actively engages with customers on backorder resolutions.

·        Other duties as assigned.

·        Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

·        Other duties as assigned.

Manager, Customer Service/Planning (Distribution) - USA, Houston TX - $109,948 - $140,000

Manager, Customer Service/Planning (Distribution)

USA, Houston TX

$109,948 - $140,000

Job Description

·        Accomplished background in customer service leadership highly preferred

·        Prefer strong background in hospital and/or healthcare setting in a customer service capacity

·        Background in Materials Management preferred

·        Experience working in medical product distribution a plus

MINIMUM QUALIFICATIONS

Education:  Bachelor's Degree in business administration, supply chain management, or related field preferred. In lieu of a degree, a minimum of three (3) years supervisory/management experience in healthcare, distribution center, or call center required.

Experience / Knowledge / Skills:

·        Minimum of five (5) years of experience, preferably in a Call/Contact Center or distribution/fulfillment environment with a strong track record of achieving excellent results in safety, quality, and productivity.

·        Advanced knowledge of Microsoft Office (Word, Excel, and Outlook), Crystal Reports, Internet, Enterprise Resources Planning/Warehouse Management Systems  (ERP/WMS) Lawson/Infor WMS, and multi-line phone systems.

·        Excellent phone etiquette and customer service skills.

·        Proven leadership skills, with the ability to build, motivate and influence cohesive teams.

·        Strong verbal and written skills with ability to convey complex information in a way that others can readily follow.

·        Excellent organizational and time management skills with high attention to detail, as well as the ability to exercise good judgement in handling difficult situations.

·        Possesses excellent negotiation skills.

·        Ability to work in a fast-paced team environment with multitasking and flexibility to adjust to needs of department and company.

PRINCIPAL ACCOUNTABILITIES

·        Manages, supports, and oversee’s customer service and inventory buyer teams

·        Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, problem solving, and results.

·        Develops, leads and executes purchasing strategies.

·        Reviews and processes purchase orders.

·        Maintains record of goods ordered and received.

·        Builds and maintains relationships with vendors.

·        Schedules deliveries to ensure timely fulfillment of orders.

·        Coordinates with leadership in monitoring inventory and determining supply needs.

·        Ensures quality of procured items and addresses problems when they arise.

·        Keeps up with trends in procurement.

·        Stays current with purchasing technology trends and oversees purchase and implementation if warranted.

·        Develops inventory controls to identify demand.

·        Possess a basic understanding of building budgets and managing expenses to the operating budget.

·        Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

·        Other duties as assigned.

Bench District Manager - Daly City & Oakland, CA - $90,000 - $121,000

Bench District Manager

Daly City & Oakland, CA

$90,000 - $121,000

Job Description

Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results?

We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work.

Qualifications

·        4+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.

·        An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills.

·        Bachelor’s degree preferred.

Leadership

·        Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.

·        Solicits customer feedback and follows up on customer service issues.

·        Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items.

·        Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store’s unique strengths and opportunities.

Essential Duties

·        Management of rental rates, discounts, Customer Protection Plan, and other income sources.

·        Watch controllable expenses to provide the highest R.O.I. for each store.

·        Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.

·        Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.

·        Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.

Bench District Manager - USA, Greensboro NC - $70,000 - $90,000

Bench District Manager

USA, Greensboro NC

$70,000 - $90,000

Job Description

Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results? we offer a great company culture without the retail hours!

We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work.

Qualifications

·        4+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.

·        An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills.

·        Bachelor’s degree preferred.

Leadership

·        Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.

·        Solicits customer feedback and follows up on customer service issues.

·        Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items.

·        Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store’s unique strengths and opportunities.

Essential Duties

·        Management of rental rates, discounts, Customer Protection Plan, and other income sources.

·        Watch controllable expenses to provide the highest R.O.I. for each store.

·        Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.

·        Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.

·        Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.

Bench District Manager - USA, Cherry Hill NJ - $70,000 - $100,000

Bench District Manager

USA, Cherry Hill NJ

$70,000 - $100,000

Job Description

Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results?

We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work.

Qualifications

·        3+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.

·        An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills.

·        Bachelor’s degree preferred.

Leadership

·        Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.

·        Solicits customer feedback and follows up on customer service issues.

·        Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items.

·        Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store’s unique strengths and opportunities.

Essential Duties

·        Management of rental rates, discounts, Customer Protection Plan, and other income sources.

·        Watch controllable expenses to provide the highest R.O.I. for each store.

·        Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.

·        Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.

·        Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.