Customer Service Representative - Distribution (Onsite) - USA, Houston TX - $40,000 - $50,000

Customer Service Representative - Distribution (Onsite)

USA, Houston TX

$40,000 - $50,000

Job Description

Experience / Knowledge / Skills:

·        Minimum of one (1) year of experience in a customer service-related position or contact center environment, preferably health care related, required

·        Exceptional customer service, active listening, written and verbal communication skills

·        Assist with resolving and de-escalating customer order issues and complaints

·        Comfortable working in a fast-paced, high-volume environment

·        Adaptable and flexible to changes within the supply chain

·        Strong time management and organizational skills

·        Knowledge and experience with complex or multi-line systems, preferred

·        Knowledge and experience with a distribution center fulfillment environment preferred

·        Knowledge and experience with Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) systems preferred.

·        Education:  High School diploma or GED preferred

PRINCIPAL ACCOUNTABILITIES

·        Checks customer orders daily to ensure they have been properly received by the WMS for processing and works with CSC team to resolve issues & ensure prompt order release.

·        Follows up on customer complaints concerning fulfillment or shipping errors; works with other CSC team members to record and resolves customers’ complaints and document CSC errors.

·        Answers phone calls from customers as well as welcomes and assists CSC visitors.

·        Actively engages with customers on backorder resolutions.

·        Other duties as assigned.

·        Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

·        Other duties as assigned.

Manager, Customer Service/Planning (Distribution) - USA, Houston TX - $109,948 - $140,000

Manager, Customer Service/Planning (Distribution)

USA, Houston TX

$109,948 - $140,000

Job Description

·        Accomplished background in customer service leadership highly preferred

·        Prefer strong background in hospital and/or healthcare setting in a customer service capacity

·        Background in Materials Management preferred

·        Experience working in medical product distribution a plus

MINIMUM QUALIFICATIONS

Education:  Bachelor's Degree in business administration, supply chain management, or related field preferred. In lieu of a degree, a minimum of three (3) years supervisory/management experience in healthcare, distribution center, or call center required.

Experience / Knowledge / Skills:

·        Minimum of five (5) years of experience, preferably in a Call/Contact Center or distribution/fulfillment environment with a strong track record of achieving excellent results in safety, quality, and productivity.

·        Advanced knowledge of Microsoft Office (Word, Excel, and Outlook), Crystal Reports, Internet, Enterprise Resources Planning/Warehouse Management Systems  (ERP/WMS) Lawson/Infor WMS, and multi-line phone systems.

·        Excellent phone etiquette and customer service skills.

·        Proven leadership skills, with the ability to build, motivate and influence cohesive teams.

·        Strong verbal and written skills with ability to convey complex information in a way that others can readily follow.

·        Excellent organizational and time management skills with high attention to detail, as well as the ability to exercise good judgement in handling difficult situations.

·        Possesses excellent negotiation skills.

·        Ability to work in a fast-paced team environment with multitasking and flexibility to adjust to needs of department and company.

PRINCIPAL ACCOUNTABILITIES

·        Manages, supports, and oversee’s customer service and inventory buyer teams

·        Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, problem solving, and results.

·        Develops, leads and executes purchasing strategies.

·        Reviews and processes purchase orders.

·        Maintains record of goods ordered and received.

·        Builds and maintains relationships with vendors.

·        Schedules deliveries to ensure timely fulfillment of orders.

·        Coordinates with leadership in monitoring inventory and determining supply needs.

·        Ensures quality of procured items and addresses problems when they arise.

·        Keeps up with trends in procurement.

·        Stays current with purchasing technology trends and oversees purchase and implementation if warranted.

·        Develops inventory controls to identify demand.

·        Possess a basic understanding of building budgets and managing expenses to the operating budget.

·        Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

·        Other duties as assigned.