Customer Service Representative - Distribution (Onsite)
USA, Houston TX
$40,000 - $50,000
Job Description
Experience / Knowledge / Skills:
· Minimum of one (1) year of experience in a customer service-related position or contact center environment, preferably health care related, required
· Exceptional customer service, active listening, written and verbal communication skills
· Assist with resolving and de-escalating customer order issues and complaints
· Comfortable working in a fast-paced, high-volume environment
· Adaptable and flexible to changes within the supply chain
· Strong time management and organizational skills
· Knowledge and experience with complex or multi-line systems, preferred
· Knowledge and experience with a distribution center fulfillment environment preferred
· Knowledge and experience with Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) systems preferred.
· Education: High School diploma or GED preferred
PRINCIPAL ACCOUNTABILITIES
· Checks customer orders daily to ensure they have been properly received by the WMS for processing and works with CSC team to resolve issues & ensure prompt order release.
· Follows up on customer complaints concerning fulfillment or shipping errors; works with other CSC team members to record and resolves customers’ complaints and document CSC errors.
· Answers phone calls from customers as well as welcomes and assists CSC visitors.
· Actively engages with customers on backorder resolutions.
· Other duties as assigned.
· Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
· Other duties as assigned.