Manager, Customer Service/Planning (Distribution)
USA, Houston TX
$109,948 - $140,000
Job Description
· Accomplished background in customer service leadership highly preferred
· Prefer strong background in hospital and/or healthcare setting in a customer service capacity
· Background in Materials Management preferred
· Experience working in medical product distribution a plus
MINIMUM QUALIFICATIONS
Education: Bachelor's Degree in business administration, supply chain management, or related field preferred. In lieu of a degree, a minimum of three (3) years supervisory/management experience in healthcare, distribution center, or call center required.
Experience / Knowledge / Skills:
· Minimum of five (5) years of experience, preferably in a Call/Contact Center or distribution/fulfillment environment with a strong track record of achieving excellent results in safety, quality, and productivity.
· Advanced knowledge of Microsoft Office (Word, Excel, and Outlook), Crystal Reports, Internet, Enterprise Resources Planning/Warehouse Management Systems (ERP/WMS) Lawson/Infor WMS, and multi-line phone systems.
· Excellent phone etiquette and customer service skills.
· Proven leadership skills, with the ability to build, motivate and influence cohesive teams.
· Strong verbal and written skills with ability to convey complex information in a way that others can readily follow.
· Excellent organizational and time management skills with high attention to detail, as well as the ability to exercise good judgement in handling difficult situations.
· Possesses excellent negotiation skills.
· Ability to work in a fast-paced team environment with multitasking and flexibility to adjust to needs of department and company.
PRINCIPAL ACCOUNTABILITIES
· Manages, supports, and oversee’s customer service and inventory buyer teams
· Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, problem solving, and results.
· Develops, leads and executes purchasing strategies.
· Reviews and processes purchase orders.
· Maintains record of goods ordered and received.
· Builds and maintains relationships with vendors.
· Schedules deliveries to ensure timely fulfillment of orders.
· Coordinates with leadership in monitoring inventory and determining supply needs.
· Ensures quality of procured items and addresses problems when they arise.
· Keeps up with trends in procurement.
· Stays current with purchasing technology trends and oversees purchase and implementation if warranted.
· Develops inventory controls to identify demand.
· Possess a basic understanding of building budgets and managing expenses to the operating budget.
· Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
· Other duties as assigned.