Software Engineer (Messaging Manager) - USA, Charlotte - Hybrid - $133,000 - $160,000

Software Engineer (Messaging Manager)

USA, Charlotte

Hybrid

$133,000 - $160,000

Job Description

Do you want your voice heard and your actions to count? 

Discover your opportunity with our company, the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join our company, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. The selected colleague will work at a company office an average of two to three days per week with the remainder worked remotely.

Job Summary:

In this role you will manage, lead, mentor and build a talented software engineering team to deliver leading edge web application, best customer experience, flexible/scalable microservices integrations across all touch points.

Collaborate with various stakeholders from end-to, -end in the company by working with technology to drive new product implementations, system development, leveraging cutting-edge solutions using existing and emerging technology platforms. Build awareness, increase knowledge, and drive adoption of modern technologies and architecture patterns, sharing customer and engineering benefits to gain buy-in

Oversee projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

Thorough knowledge of complex application design and programming activities in the latest technologies: Scala, Java, Node, REST, microservices, AWS/Cloud infrastructure, Spark, Kubernetes, Docker, Jenkins

Provide technical leadership in terms of architecting applications, mentoring developers, making smart technology decisions, and more

Deliver projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

Strong leadership, people management, and influencing skills

Ability to constructively work both independently and in collaborative environments involving all levels of management and employees

Provide technical leadership in terms of architecting applications, mentoring developers, making smart technology decisions, etc.

Effectively communicate with and influence key stakeholders across the enterprise, at all levels of the organization

Ability to successfully delivery results in a highly matrixed environment

Strong written and verbal communication skills to articulate findings clearly and effectively to wide variety of audiences including senior management

Ability to manage and deliver multiple priorities concurrently, prioritize, and efficiently complete responsibilities while maintaining the highest quality

Strong work ethic, ability to make decisions and work under tight deadlines; achievement-oriented and takes initiative

Strong Experience with managing resources (people, tools and/or budget) effectively to execute required functions

Effectively manage risks and ensure remediation plans that adhere to issues management mandates, timely issue and corrective action submission, accurate root cause identification, corrective action monitoring, on time closure, no failed validations, and no repeat issue

Qualifications:

·       Bachelor's degree in Computer Science or a closely related discipline, or an equivalent combination of formal education and experience

·       6+ years of enterprise application management, project execution & implementations using Java, integration services, messaging/notification hub batch processing

·       6-8 years of experience managing teams in Agile environments and extensive knowledge in secure messaging technology

·       Experience in banking, financial service industry.

·       Solid experience leading and mentoring an engineer team with a wide range of skills (front end, back end, APIs, QA, and DevOps)

·       Extensive experience with major public cloud offerings and how to solution designs that are built around these technologies (AWS, Azure, Google Cloud Platform, and similar)

·       Experience leading technical iteration on the design, development, documentation, testing, and deployment of platform user interface features

·       6+ years of prior experience with building distributed, multi-tier applications which are highly performant and scalable

·       Minimum 6 years of experience in developing at all levels of the application stack (front end/UI, middle/services and back end/database) using Java and related frameworks (Angular, React, CSS, HTML, Hibernate, SpringBoot, etc.)

·       Advanced knowledge of application, data, and infrastructure architecture disciplines

·       Extensive experience with Kubernetes, and AWS, Azure, or any cloud provider

·       Experience in the banking or finance industries preferred

·       Strong leadership, people management, and influencing skills

·       Ability to constructively work both independently and in collaborative environments involving all levels of management and employees

·       Effectively communicate with and influence key stakeholders across the enterprise, at all levels of the organization

·       Ability to successfully delivery results in a highly matrixed environment

·       Strong written and verbal communication skills to articulate findings clearly and effectively to wide variety of audiences including senior management

·       Ability to manage multiple priorities concurrently, prioritize, and efficiently complete responsibilities while maintaining the highest quality

·       Strong work ethic, ability to make decisions and work under tight deadlines; achievement-oriented and takes initiative

·       Strong Experience with managing resources (people, tools and/or budget) effectively to execute required functions

·       Effectively manage risks and ensure remediation plans that adhere to issues management mandates, timely issue and corrective action submission, accurate root cause identification, corrective action monitoring, on time closure, no failed validations, and no repeat issue

·       Ability to leverage sound judgment and problem solving to tackle some of the most critical problems and connect the dots to broader implications of the work

·       Prior experience in successfully implemented messaging capabilities for web and mobile channels

·       Solid experience/understanding with object-oriented and functional languages (e.g., Java, Scala, Python, JavaScript) , Angular JS version 9+, NodeJS, React, CSS, HTML, Maven, Oracle, Apache, OpenShift, JBoss, MQ, Static code analysis, and automatic build framework

·       Six Sigma or other process improvement framework experience preferred

·       Thorough understanding of project management fundamentals and the SDLC

·       Demonstrated strong organization skills and managing resources (people, tools and/or budget) effectively to execute required functions

·       Solid experience in leading/managing technical software design and development experience in enterprise web application, integration services  

·       Demonstrated strong technical design knowhow, development guidance, coordinating across functional teams and supporting multiple parallel initiatives

·       Strong record of projects deliveries in building distributed, multi-tier applications which are highly performant and scalable

·       Successfully implementing and maintaining messaging hub or equivalent, enterprise applications, integrations APIs (REST/RESTful)

·       Advanced knowledge of application, data, and infrastructure architecture disciplines

·       Experience OpenShift, Kubernetes, and AWS, Azure, or any cloud provider

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

Senior Software Engineer - USA, Hybrid - $133,000 - $160,000

Senior Software Engineer

USA, Hybrid

$133,000 - $160,000

Job Description

Do you want your voice heard and your actions to count? 

Discover your opportunity with our company, the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join our company, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. The selected colleague will work at a company office an average of two to three days per week with the remainder worked remotely.

Job Summary:

In this role you will collaborate with other senior technical team members and other developers to conceptualize, design, and deliver innovative technology solutions. You will interact with various technology, product, and business teams across the company.

Oversee projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

Perform complex application design and programming activities in the latest technologies: Scala, Java, Node, REST, microservices, AWS/Cloud infrastructure, Spark, Kubernetes, Docker, Jenkins

Provide technical leadership in terms of architecting applications, mentoring developers, making smart technology decisions, and more

Deliver projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

Perform complex application, integration services design and programming activities in the latest techniques: Scala, Java, Node, REST, microservices, AWS/Cloud infrastructure, Spark, Kubernetes, Docker, Jenkins

Provide clear technical guidance with the focus in mobile app user experience, security, app performance integrations that will allow increasing mobile engagement 

Ensure projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

Provide technical leadership in terms of architecting applications, mentoring developers, making smart technology decisions, etc.

Deliver projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

Qualifications:

·       Bachelor's degree in Computer Science or a closely related discipline, or an equivalent combination of formal education and experience

·       Minimum of 5 years of leading/managing technical software design and development experience in applications/mobile devices messaging, enterprise web application, integration services   

·       4-5 years of application design

·       4-5 years working with teams in building and deployment of application on OpenShift, Kubernetes, AWS/Cloud infrastructure

·       4-5 years working with teams in software development methodology such as Agile, RAID, Waterfall, etc.

·       Minimum 6-8 years of developing at all levels of the application stack (front-end/UI, middle/Services, and back-end/Database)

·       4-5 years' experience implementing and maintaining RESTful APIs

·       4-5 years of experience leading technical iteration on the design, development, documentation, testing, and deployment of platform user-interface features

·       Ability to research and learn new methodologies and technologies and bring knowledge to the team

·       Ability to present information to wide variety of audiences, including senior management

·       Banking, Financial services experience is preferred

·       Proficiency with object-oriented and functional languages (e.g., Java, Scala, Python, JavaScript) , Angular JS version 9+, NodeJS, React, CSS, HTML, Maven, Oracle, Apache, OpenShift, JBoss, MQ, Static code analysis, and automatic build framework

·       Perform complex application design and programming activities in the latest techniques: Scala, Java, Node, REST, microservices, AWS/Cloud infrastructure, Spark, Kubernetes, Docker, Jenkins

·       Provide technical leadership in terms of architecting applications, mentoring developers, making smart technology decisions, and more

·       Deliver projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

·       Experience identifying and debugging on-prem, cloud technologies applications

·       Experience with major public cloud offerings and how to solution designs that are built around these technologies (AWS, Azure, Google Cloud Platform, and similar)

·       Experience leading technical iteration on the design, development, documentation, testing, and deployment of platform user interface features

·       Experience implementing and maintaining applications with specialty in messaging, web, RESTful APIs, middleware, batch processing

·       Advanced knowledge of application, data, and infrastructure architecture disciplines

·       Experience leading technical iteration on the design, development, documentation, testing, and deployment of platform user-interface features

Excellent communication skills

·       Solid experience in leading/managing technical software design and development experience in enterprise web application, integration services 

·       4 or more years of developing at all levels of the application stack (front end/UI, middle/services and back end/database)

·       Experience with application design and programming activities in the latest techniques: Scala, Java, Node, REST, microservices, Docker, Jenkins

·       Experience implementing and maintaining applications with specialty in messaging, web, RESTful APIs, middleware, batch processing in languages Java, JavaScript, Angular JS version 9+, NodeJS, React, CSS, HTML, Maven, Static code analysis, and automatic build framework

·       Advanced knowledge of application, data, and infrastructure architecture disciplines

·       Experience OpenShift, Kubernetes, Oracle, JBoss, MQ, and AWS, Azure, or any cloud provider

·       4 or more years as team lead providing technical design, development guidance, coordinating across functional teams and supporting multiple parallel initiatives

The typical base pay range for this role is between $133k–$163k depending on job-related knowledge, skills, experience and location. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

Account Executive Higher Education - USA, Franklin - Full time permanent - $60.000 - $75,000

Account Executive Higher Education

USA, Franklin

Full time permanent

$60.000 - $75,000

Job Description

Be unstoppable with us!

The company is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Account Executive, Higher Education position focuses on the customer life cycle, supporting the growth of Public Higher Education Institutions. The primary responsibilities are to sell to Public Higher Education accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business. 

As a Higher Education Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with the company's core values. To be successful in this role, you must leverage your ability to sell at the C-suite level, and build solid executive relationships based on trust and expertise in this vertical.

The Account Executive, Higher Education position focuses on the customer life cycle, supporting the growth of Public Higher Education Institutions. The primary responsibilities are to sell to Public Higher Education accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business.

As a Higher Education Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with the company's core values. To be successful in this role, you must leverage your ability to sell at the C-suite level, and build solid executive relationships based on trust and expertise in this vertical. 

Responsibilities:

New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to the company and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.  This is a new business development role, prospecting and hunting for new business.

Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.

Extensive use of salesforce.com for territory and funnel management is required. Provide accurate and complete reporting as required.

Lead the account team and manage the complete life cycle of the customer experience.

Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet the company's productivity and quality standards.

Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.

Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.

Disburses adjustments and credits as appropriate within established limits and criteria.

Qualifications and abilities:

·       Consistent and documented overachievement of sales goals in large geographic territory

·       Sales cycle expert; expertise at the transactional and enterprise level

·       Clear ability to lead prospects and customers as opposed to reacting to requests – knowing how to “drive a deal”

·       Bachelor’s Degree preferred

·       Strong presentation and public speaking skills

·       Ability to lead cross functional teams in complex selling opportunities. 

·       Strong at managing multiple customers sales processes simultaneously.

·       Possess strong organizational skills

·       3+ years of demonstrable sales in Higher Education and or State of Local Government.  5+ years strongly preferred.

·       5 years Wireless industry sales experience preferred.

·       Wireless industry or technology industry strongly preferred.

·       Proven track record of experience selling at the C-Suite of large organizations in required.

The company requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. The company will require proof of vaccination and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause the company undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Never stop growing!

The company doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

The company is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process.

Account Executive Higher Education - USA, Maitland - Full Time Permenent - $63,000 - $78,000

Account Executive Higher Education

USA, Maitland

Full Time Permanent

$63,000 – $78,000

Job Description

Be unstoppable with us!

The company is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Account Executive, Higher Education position focuses on the customer life cycle, supporting the growth of Public Higher Education Institutions. The primary responsibilities are to sell to Public Higher Education accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business. 

As a Higher Education Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with the company's core values. To be successful in this role, you must leverage your ability to sell at the C-suite level, and build solid executive relationships based on trust and expertise in this vertical.

The Account Executive, Higher Education position focuses on the customer life cycle, supporting the growth of Public Higher Education Institutions. The primary responsibilities are to sell to Public Higher Education accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business.

As a Higher Education Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with the company's core values. To be successful in this role, you must leverage your ability to sell at the C-suite level, and build solid executive relationships based on trust and expertise in this vertical. 

Responsibilities:

New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to the company and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.  This is a new business development role, prospecting and hunting for new business.

Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.

Extensive use of salesforce.com for territory and funnel management is required. Provide accurate and complete reporting as required.

Lead the account team and manage the complete life cycle of the customer experience.

Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet the company's productivity and quality standards.

Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.

Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.

Disburses adjustments and credits as appropriate within established limits and criteria.

Qualifications and abilities:

·       Consistent and documented overachievement of sales goals in large geographic territory

·       Sales cycle expert; expertise at the transactional and enterprise level

·       Clear ability to lead prospects and customers as opposed to reacting to requests – knowing how to “drive a deal”

·       Bachelor’s Degree preferred

·       Strong presentation and public speaking skills

·       Ability to lead cross functional teams in complex selling opportunities. 

·       Strong at managing multiple customers sales processes simultaneously.

·       Possess strong organizational skills

·       3+ years of demonstrable sales in Higher Education and or State of Local Government.  5+ years strongly preferred.

·       5 years Wireless industry sales experience preferred.

·       Wireless industry or technology industry strongly preferred.

·       Proven track record of experience selling at the C-Suite of large organizations in required.

The company requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. The company will require proof of vaccination and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause the company undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Never stop growing!

The company doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

The company is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process.

CAD Technician - USA, Newark OH - $43,200 - $84,300

CAD Technician

USA, Newark OH

$43,200 - $84,300

Job Description

It is a rare opportunity to get to shape the evolution of a company emerging in the AEC industry. Our people do it every day. Be a part of building the next great comprehensive environmental, energy, water, and civil infrastructure consulting firm. Partner with your peers and leaders to make a lasting, positive impact on society through some unique projects affecting our clients and our communities.

We are seeking an experienced CAD Technician I to join our team in the Newark, OH office.

This position assists with the drafting and design of land surveying projects and civil engineering projects within a multidiscipline team of engineers and scientists working within a team environment. The selected candidate will become part of an established surveying practice working, civil design, and other environmental and engineering drafting projects. The person in this role should maintain accuracy, quality, and completeness, and meet deadlines and budgets established within the project. Works under the general direction of a project surveyor.

RESPONSIBILITIES:

·        Produce simple to complex, accurate drawings and illustrations in accordance with company standards from data, sketches, or verbal communication from technical staff with general direction

·        Utilize AutoCAD Civil 3D and related software programs to perform routine calculations such as determining distances, areas, and volumes and creating alignments, and surfaces

·        Assist with quantity takeoffs and estimating; and

·        Assist with drawing reproduction, and plan set assembly, distribution, and filing

·        Communicate effectively with team members

·        Work independently and in a team environment

QUALIFICATIONS:

·        High school diploma or equivalent; Associate degree preferred

·        0-3 years of experience performing design-related CAD work in a civil engineering environment

·        Experience in AutoCAD Civil 3D (preferred) and Microsoft Excel

·        Knowledge of industry drafting and design standards

·        Must be a US citizen, or permanent resident

Our company is highly supportive of personal and professional growth. Our work environment favors assertiveness, creativity, collaboration, and forward-thinking, and you will join other individuals that place a high value on working hard and having fun.

We are an Equal Opportunity Employer AA/M/F/V/H/S. Our policy is to recruit and employ qualified persons without regard to age, race, color, religion, sex, national origin, disability, veteran status, or sexual orientation.

Solutions Architecture - USA, San Francisco - $170,000 to $200,000

Solutions Architecture

USA, San Francisco

$170,000 to $200,000

Job Summary:

As the Solutions Architect on the New Hospital at Parnassus Heights (NHPH) Experience and Design Team, you will be at the front line of creating the next generation of healthcare delivery.

This position involves conceptualization, planning, designing, and implementing complete and integrated information technology (IT) solutions for the New Hospital at Parnassus Heights. Work is based on implementing the vision of the NHPH Experience and Design Team to establish an IT conceptual architecture that is time-independent but allows for the implementation of specific technologies over time with the ability to smoothly transition technology changes. Demonstrates a keen understanding of institution-wide and/or multi-organizational needs and long-term goals. Researches and prototypes emerging technologies and approaches. Works on issues that impact project success or address future concepts, products, or technologies. Understands and coordinates with NHPH team members, and other operational partners when appropriate, and understands various IT technology standards, best practices, and strategies for infrastructure growth. Define and prioritize opportunities to test new technologies and workflows that can be deployed in existing hospitals prior to the opening of the NHPH.

This position is responsible for leading the architecture of new health-related IT systems for a highly complex project - the new UCSF Helen Diller Medical Center at Parnassus Heights, a state-of-the-art 21st-century adult-care hospital designed and equipped to provide an unsurpassed level of care for patients scheduled to open in 2030.

The new 15-story, 875,000 gross-square-foot (GSF) hospital will enable UCSF to provide much-needed capacity for additional acute, emergency, and intensive care beds, meet the state’s seismic requirements and provide an optimal healing environment that addresses social, psychological, spiritual, and behavioral components of health in one place. The holistic focus on the needs of patients reflects UCSF’s integrated research, education, and care delivery mission at Parnassus Heights. The new hospital will incorporate the latest innovations in technology and equipment for advanced complex care and bridge scientific research discoveries from bench to bedside leading to accelerated innovative treatments and therapies to benefit patients.

UCSF Health is a growing regional health system that includes UCSF Medical Center, the top-ranked hospital in California and among the top five nationally, according to U.S. News & World Report. The new hospital will be embedded within a campus that includes leading clinicians and scientists focused on translating discoveries into treatments and cures. UCSF Helen Diller Medical Center will be part of a planned broader revitalization of the Parnassus Heights campus that also will modernize facilities supporting our research and education priorities.

As a key member of the multi-disciplinary NHPH Experience Team, you will be at the front line of creating the next generation of healthcare delivery. By understanding needs today, and trends and innovations of tomorrow, you will facilitate the creation of future state workflow and service designs. This is an architecture position that defines business and technical architectures for digital enablement of health care needs, within the new hospital and enterprise as a whole. It involves the definition of health care business capabilities, customer journey maps and technology architectures, evaluation of and experimentation with digital technologies, hands-on development of prototypes, and review of architecture from others.  

To ensure a successful opening, the NHPH Experience Team will define and prioritize opportunities to test new technologies and workflows that can be deployed earlier in existing hospitals. Through this continuous learning approach, you will help prepare our frontline staff and operations, and design for patients and families a seamless care experience between UCSF Health and partner care facilities, as well as pre-and post-procedure at home.

Responsibilities
The successful candidate will define and communicate health care business and technology capabilities that require digital integration, provide architecture leadership to the NHPH project and connect them with UCSF's digital roadmap and technology strategy, perform solution architecture review & technology solution alternatives analysis, and produce hands-on proofs of concept for technologies and business capabilities.

This position is a 3-year contract of employment with UCSF, inclusive of full-time benefits. This position will be required to work on-site at least 3 days per week. 

Clinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.
 
Incumbent must be able to adhere to and emulate Clinical Systems and Health Informatics culture and core values as stated below: 
 
“People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems.  We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. 
 
Clinical Systems Core Values include:
 
Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
 
Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
 
Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
exhibits bias-to-action, and avoids analysis-paralysis
 
Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
 
Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

 

Required Qualifications :

• Bachelor's degree in a related area and/or equivalent experience/training.

• 8 years of related experience in a medical center environment

• Experience in web/mobile/cloud software, web/mobile software language, and object-oriented software concepts. Knowledge of network protocols and how they are used on a large (campus / medical center / OP-wide, institution-wide, or beyond) network. May require advanced knowledge of API/ESB/middleware, data interoperability standards in clinical research and healthcare, cloud computing platforms, data storage, processing analysis, and visualization technologies, and how they are used in administrative and/or academic endeavors at a large, top-tier research university or medical center.

• Significant experience with the integration of highly complex, diverse, internally and externally developed implementations of business functions to build enterprise-class, scalable systems.

• Expert at estimating technology capital and operating costs.

• Expert knowledge of data storage, processing, and analysis and how they are used in administrative, medical, and/or academic endeavors.

• Expert knowledge of information management, and campus / medical center / OP business processes and strategic goals.

• Expertise relating to the design and development of information technology architectures across the organization

• Knowledge of software, database, infrastructure, and other IT functions. Knowledge relating to the design and development of software across an organization.

• Knowledge of other related areas of IT. Ability to apply department processes and procedures to work.

• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical application users in a specific, clear, and concise manner.

• Ability to understand business needs and how business systems can support those needs.

• Demonstrated ability to work with others from diverse backgrounds.

• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

• Demonstrated ability to translate business needs into long-term architecture solutions. Expertise relating to the design and development of software across the organization.

Preferred Qualifications :

• Enterprise-level understanding of and experience with key modeling and description languages used to map highly complex business processes to architectural components, develop common, large-scale data resource architectures, and create reference frameworks.

• Master’s degree in Computer Science, Information Systems, or Informatics

Why we're a great company

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values:

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity:

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Senior Staff Automation Engineer - USA, Multiple locations - $84,000 - $130,000

Senior Staff Automation Engineer

USA, Multiple locations

$84,000 - $130,000

Job Description

This position will own the concept and design of automated assembly fixtures and processes for new product lines. Working with external automation vendors to procure and build automated assembly solutions for new product lines. The position will work with the product development team to create robust automated assembly processes for NOVUX product line. Once machines and processes are complete, travel to the automation vendor will be required to accept the equipment. Once the equipment passes acceptance at the vendor, travel to the facility for installation and startup will be required.

How You'll Help Us Connect The World

·        Assist in taking new and modified product designs and create automated assembly concepts, designs, and processes.

·        Develop systems & processes for automated manufacturing,

·        Author statements of work for automation projects

·        Assist projects for the Assembly Production Team in the resolution of customer complaints, scrap reductions, efficiency problems, rate improvements, process deviations, sample runs, cost reduction projects, and the Preventative Maintenance Program.

·        Analyze highly automated production equipment for any manufacturing process issues and make recommendations and repairs on equipment that will result in improved processes.

·        Support engineering with all related process documentation.

·        Support and analyze present tooling and make recommendations to replace or rebuild such tooling with other types of materials or designs to improve or prolong tool life.

Required Qualifications for Consideration

·        Bachelor's degree in the related curriculum such as Mechanical Engineering

·        5+ years of relevant experience

·        3D CAD design skills (SolidWorks or Creo preferred)

·        Automated equipment knowledge

You Will Excite Us if You Have

·        Tool and die knowledge

·        Strong organizational, written, and verbal communication skills

·        Strong analytical skills

Company Culture & Perks

The candidate will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan.

Our Company is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables ground-breaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to build what's next…..come connect to your future with us.

Our company is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

DevOps Engineer - USA, Multiple locations - $91,000 - $110,000

DevOps Engineer

USA, Multiple locations

$91,000 - $110,000

Job Description

We are seeking an innovative DevOps Engineer to partner with technical and product teams across business units, understand the unique and common aspects of each, and design, facilitate, and build tooling to accelerate organizational velocity. The successful candidate will be responsible for collaborating with tech teams and stakeholders throughout our company to develop DevOps practices and solutions as we transform and advance the design, development, and build of your very favourite casino games.

Roles and Responsibilities:

·        Help build DevOps and CI/CD solutions and be a part of a team of a high-performance DevOps Engineers

·        Liaise with development teams across technology teams to elevate existent best practices and collaborate to build new solutions that address identified opportunities

·        Liaise with the CTO leadership team and work to bring modernization to the DevOps space while following enterprise guidelines

·        Play a critical role in building best practices-based DevOps culture at our company.

·        Build, operate, and advocate DevOps solutions and tooling accelerating our goals for land-based gaming, online real money gaming, and social gaming

Required Skills and Experience:

·        5+ years of experience delivering DevOps functionality both on premise and Cloud

·        Expert knowledge of building CD/CI tooling and pipelines

·        Proficiency with dev, build, and deploy patterns for .NET, Python, Java, PowerShell, NodeJS

·        3+ years of experience with SOA, security by design, and/or data architecture practices

·        3+ years of experience with containerization (Docker, Kubernetes, ECS.)

·        3+ years of experience with IaC tools (Terraform, Cloudformation/CDK, Ansible)

·        3+ years of experience with cloud-based infrastructure (GCP, AWS, Microsoft Azure)

·        3+ years of experience with Source Code Management systems (GitHub/git, SVN, TFS, Azure DevOps)

·        Experience in SDLC processes, architectural patterns, and development frameworks

·        Working knowledge of Software Development Lifecycle and DevOps Methodologies

·        Experience in the use of Application Release Automation tools is highly desired

·        Knowledge of traditional workflow methodologies, including Scrum, Waterfall, or Kanban

·        Comprehensive understanding of application infrastructure, system architecture, and operating systems (Windows and Linux)

·        Self-directed with the ability to work effectively under tight deadlines is highly desired

·        Excellent communication skills

·        Problem-solving and analytics skills

·        Time management skills

·        2+ years experience with Casino Management Systems and Casino Operations is desirable

Our company is a world leader in gaming entertainment. We’re proud to have a team of over 7500 employees, operating in over 90 countries around the world, who push the boundaries of innovation, creativity, and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems but remain, and will always be, an ideas company that is committed to our customers, players, and our employees. We offer highly competitive compensation, robust benefits tailored to your needs, and global opportunities for career growth in an organization whose business is built on FUN!!!

US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Our company is an equal opportunity employer and takes great pride in our diverse employee population. EEO/AA - W/V/D/M

This is a hybrid schedule with 2 to 3 days onsite. The candidate can office in one of our four locations: Austin, TX; Franklin, TN; Las Vegas, NV; Reno, NV

Associate Solution Architect - USA, Remote - $104,000 - $130,000

Associate Solution Architect

USA, Remote

$104,000 - $130,000

Job Description

We are looking to hire an Associate Solution Architect for our Core Service Team to lead the identification and development of solutions for our clients in the P&C insurance space. This person will act as the subject matter expert for our policy, claims and billing product offerings and lead the creation of the product blueprint post sale.

Must-Haves:

·        Bachelor’s Degree in Computer Science, Computer Engineering or a related field

·        6+ years of previous technical experience for Solution Architect

·        JavaScript, XML, SQL experience preferred

·        Strong communication and presentation skills required

·        Insurance industry experience preferred, specifically related to policy and claims

Our company is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Senior Software Engineer C#/C++ - USA, Multiple Locations - $120,000 - $130,000

Senior Software Engineer- C#/C++

USA, Multiple Locations

$120,000 - $130,000

Job Description

The Senior Software Engineer, Test Automation is a leader in our Gaming Platform Development organization charged with the planning, design, simulation, development, and automation of testing of new and existing / enhanced platform software. In this role, your expertise in software engineering will be used to research, design, simulate and develop complex automated tests supporting the software quality needs of our Gaming Platform Development team.

Roles and Responsibilities:

·        Own the design and development of all aspects of automated testing including the creation, execution and maintenance of automated scripts

·        Collaborate with development teams, leaders and stakeholders to develop a SME understanding of the platform functionality and design test strategies that assure the quality of our Gaming Platform

·        Lead the transformation of testing into a continuous and efficient end-to-end quality engineering function using quality processes, tools, and methodologies significantly improving control, accuracy and integrity

·        Foster the evolution of more predictive and intelligent testing approaches based on automation and innovative testing products and solutions

Required Skills and Experience:

·        Bachelor's degree Engineering, Computer Science, or related field

·        8+ year's related experience including extensive experience in scripting/programming, testing and debugging thick-client systems

·        2+ years of professional experience building and managing SDETs

·        Exceptional proficiency in Python including experience developing and enhancing test automation frameworks in Pytest

·        Significant prior experience in a thick-client testing or development team including expertise in:

·        C#, MVVM, WPF/WCF, Windows

·        C++, Linux, Bash

·        Familiar with Test Case Management software (ie. TestRail) and test CI/CD in Jenkins

We’re proud to have a team of over 7000 employees, operating in over 90 countries around the world, that push the boundaries of innovation, creativity, and technology each day. We are, and will always be, an ideas company that is committed to our customers, players, and our employees. We offer highly competitive compensation, robust benefits tailored to your needs, and global opportunities for career growth in an organization whose business is built on FUN!!! US based roles at our company may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Our company is an equal opportunity employer and takes great pride in our diverse employee population. EEO/AA - W/V/D/M

Senior SAP Application Developer - USA, Lisle IL and Richardson TX - $110,000 - $120,000

Senior SAP Application Developer

USA, Lisle IL and Richardson TX

$110,000 - $120,000

Job Description

Candidate Must be local to Dallas / Ft Worth TX or Chicago IL. We will not offer relocation

No Visa sponsorship available. Must be US Citizen or Green Card Holder

Agencies are required to screen the candidates before submitting. Hiring manager have requested the candidates must be technically screened by the agency. Please present your screening notes with the resume

We are looking for extraordinarily hardworking and forward-thinking people. If you would like to be part of a global multi-cultural team dedicated to delivering industry-leading performance through outstanding talent, a culture of innovation and collaboration, this is an opportunity you won’t want to miss!

Our company is looking for Sr SAP Application Developer in Richardson TX or Lisle IL. This is a hybrid opportunity that will allow the incumbent to participate in our Flex@Work program. Incumbents must be in the greater Dallas/Ft Worth TX area or Chicago IL area.

How You'll Help Us Connect the World:

As a member of our Information Technology - SAP Technical Development team, you will be primarily responsible towards a combination of activities including design, development and evaluation of new or existing programs, maintenance, improvement and support of the business application solutions for internal business functions, which are based on requirements and needs of such client base.

More specific responsibilities include:

·        Design, develop, modify, debug and support Fiori and/or ABAP applications in S/4 and BTP

·        Manage resource requirements, develop estimates, and work plans and provide for output, schedules, communications, and quality of implementation projects

·        Manage end to end project planning for development effort, including development team management, issue management, and managing changes.

·        Recommend changes in development, maintenance, and system standards

·        Prepare and obtain approval of system and programming documentation

Required Qualifications for Consideration:

·        Bachelor’s degree in a relevant field and 5 years of related experience

·        1+ years of SAP Fiori/UI5 and Gateway development experience with standard SAP Fiori implementation OR must be trained on SAP FIORI with strong ABAP development experience

·        Must have strong technical leadership skills

·        Must have deep understanding of architectural and technical SAP solutions

You will excite us if you have:

·        Hands-on experience in JavaScript, HTML5, Node.JS, familiar with web development paradigm

·        Hands-on experience with SAP BTP (SAP Business Technology Platform) – CPI, CAP, Etc.

·        Exposure in SAP ABAP including OO concepts in RICEFW development

·        Exposure in S/4 HANA, CDS, AMDP, Eclipse-based ABAP Development Tools (ADT)

·        Experience delivering projects with Agile Methodology

·        Experience and desire to work in a Global delivery environment

·        Must have strong technical analytic and problem-solving skills

·        Must have excellent interpersonal communication/collaboration skills

Perks & Benefits:

The candidate will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better solutions. Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future!

Azure Data Engineer - Irving, TX Full-Time, Permanent - $110,000 - $120,000

Azure Data Engineer
Irving, TX
Full-Time, Permanent
$110,000 - $120,000

Required Skills:

• Experience in GCP/Azure, Strong Data modelling, Python, Experience with RDBMS, Big Data processing frameworks and tools (Cloudera, Sqoop, Hive, Impala, Spark), DevOps tools and techniques (e.g. continuous integration, Jenkins, Puppet, etc)

Preferred Skills:                                     

• Experience building/migrating data pipeline from on-prem to Cloud (GCP or any cloud)

• Understanding of cloud technologies

• Unix Scripting

• Tableau and Excel tool expertise

Job description:                                     

• Build data pipelines to ingest data from On-prem to cloud

• Experience with Big Data processing frameworks and tools (Cloudera, Sqoop, Hive, Impala, Spark)

• Experience with DevOps tools and techniques (e.g continuous integration, Jenkins, Puppet, etc)

• Experience software development on a team using Agile methodology

• Build data standardization & transformation logic using framework following Object Oriented Programming concept

• Write Unit Test scripts

• Implement standardized error handling & diagnostic logging

• Schedule and maintain production workflows on-prem as well as cloud

• Troubleshoot and resolve QA and Production defects

• Handle code review and code deployment

Staff Hardware Engineer - USA, Lowell MA (Hybrid) - $95,000 - $118,000

Staff Hardware Engineer

USA, Lowell MA (Hybrid)

$95,000 - $118,000

Job Description

How You'll Help Us Connect The World:

We are an engineering team that designs and delivers ground-breaking communication products. As a member of our Passive Optical Networks' Hardware Engineering team, you will be instrumental in delivering PON products to market. You will work within a multi-disciplined hardware engineering team to develop, test, and support hardware solutions from concept to production and beyond. This role works on digital circuit design, schematic development, hardware design verification, and support of product testing and debug in a lab environment with test equipment like oscilloscopes, logic analysers, and traffic generators. Using your strong written and oral communication skills, you will generate test reports for validation of the product. You will also support product integration into the factory, from prototype to production, working with multi-functional team members like Manufacturing Test, Supply Chain, and Customer Support.

Required Qualifications for Consideration:

·        Bachelor's degree in Electrical Engineering or a similar field

·        Minimum 5 years of expertise in Hardware Design

You will excite us if you have:

·        Master’s Degree in a relevant field

·        Knowledge or experience with schematic tools (Mentor or Cadence)

·        Knowledge of Communications standards a plus

·        Understanding of Photonics and Optics

·        Experience with embedded systems and communications protocols/interfaces like I2C, SPI, MDIO, UART, USB

·        Strong lab debug & new product development experience

Perks & Benefits:

The candidate will be rewarded with a competitive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better solutions. Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future.

Senior Staff Hardware Engineer - USA, Lowell MA (Hybrid) - $110,000 - $140,000

Senior Staff Hardware Engineer

USA, Lowell MA (Hybrid)

$110,000 - $140,000

Job Description

How You'll Help Us Connect the World:

We are an engineering team that designs and delivers groundbreaking communication products. As a member of our Passive Optical Networks' Hardware Engineering team, you will be instrumental in delivering PON products to market. You will work within a multi-disciplined hardware engineering team to develop, test, and support hardware solutions from concept to production and beyond. We will look to you to perform digital board design and work with multi-functional team members (Mechanical, Software, Manufacturing Test, Supply Chain, Marketing, Customer Support) to deliver quality new products, as well as support existing products. This role consists of circuit design and schematic development, coordinating PCB layout, hardware design verification, and hardware debug and testing in a lab environment. You will also support integrating the product into the factory, from prototype to production, as well as assist with customer field issues, as it relates to hardware development.

Required Qualifications for Consideration:

·        Bachelor's degree in Electrical Engineering or a similar field

·        Minimum 8 years of expertise in board level hardware design

·        Knowledge or experience with schematics tools (Mentor or Cadence).

You will excite us if you have:

·        Master’s Degree in a relevant field

·        Knowledge of PON protocols and Communications standards a plus

·        High speed digital design

·        Experience with embedded systems and communications protocols/interfaces like I2C, SPI, MDIO, UART, USB

·        Strong lab debug & new product development experience with expertise in resolving customer hardware product issues.

Perks & Benefits:

The candidate will be rewarded with a competitive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better solutions. Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future!

Staff Technical Support Engineer - Spain, Remote - €43,600.00 - €65,000.00

Staff Technical Support Engineer

Spain, Remote

€43,600.00 - €65,000.00

Job Description

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Our Staff Technical Support Engineer works in a high visibility and fast-paced environment supporting premium enterprise customers of our Ruckus Wireless products. This important role responds to escalated cases and works on complex problems where analysis of situations requires in-depth troubleshooting. With your problem solving skills you'll assist customers resolve issues while consistently providing a great customer experience!

We're looking for someone to join our TAC team who:

·        Is customer focused, results driven, proactive, hardworking, and a team-player

·        Has excellent problem solving and decision-making skills

·        Communicates clearly and effectively with clients and peers

How You'll Help Us Connect the World

·        Be the first point of escalated contact for the customer and/or Technical Assistance Center (TAC) Technical Support Engineers. Manage customer expectation and ensure customer is receiving the highest quality of service.

·        Provide a timely handoff of critical issues in cases that require technical investigation by the LTE Team

·        Work closely with System Engineering teams internally on larger networks and more complex issues. Identify and reproduce customer technical problems in a test lab environment

·        Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution, ensuring proper case documentation and closure

·        Generate clear and concise documentation in the form of case notes, technical tips and white papers Document customer issues for future reference and build knowledge base of the solutions given to the customer

·        Suggest improvements on product quality or features and be proactive in product development

·        Participate in forums and Tektalk exchanges

Required Qualifications for Consideration

·        B.Sc. or B.E degree in Computer Science, a related field, or equivalent work experience.

·        6+ years of customer support experience in IP networks, WiFi or related.

·        Wireless networking experience is mandatory.

·        Experience working in a TAC as level 2 engineer

·        CWNA or CCNA Certification

You Will Excite Us If You Have

·        CWNP or equivalent

Why us

Our Company is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables ground-breaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. www.ruckusnetworks.com

If you want to grow your career alongside forward-thinking, hard-working, and caring people who strive to create what's next…..come connect to your future at our companyip.

Our Company is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.