Staff Hardware Engineer - USA, Lowell MA (Hybrid) - $95,000 - $118,000

Staff Hardware Engineer

USA, Lowell MA (Hybrid)

$95,000 - $118,000

Job Description

How You'll Help Us Connect The World:

We are an engineering team that designs and delivers ground-breaking communication products. As a member of our Passive Optical Networks' Hardware Engineering team, you will be instrumental in delivering PON products to market. You will work within a multi-disciplined hardware engineering team to develop, test, and support hardware solutions from concept to production and beyond. This role works on digital circuit design, schematic development, hardware design verification, and support of product testing and debug in a lab environment with test equipment like oscilloscopes, logic analysers, and traffic generators. Using your strong written and oral communication skills, you will generate test reports for validation of the product. You will also support product integration into the factory, from prototype to production, working with multi-functional team members like Manufacturing Test, Supply Chain, and Customer Support.

 

Required Qualifications for Consideration:

·        Bachelor's degree in Electrical Engineering or a similar field

·        Minimum 5 years of expertise in Hardware Design

 

You will excite us if you have:

·        Master’s Degree in a relevant field

·        Knowledge or experience with schematic tools (Mentor or Cadence)

·        Knowledge of Communications standards a plus

·        Understanding of Photonics and Optics

·        Experience with embedded systems and communications protocols/interfaces like I2C, SPI, MDIO, UART, USB

·        Strong lab debug & new product development experience

 

Perks & Benefits:

The candidate will be rewarded with a competitive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better solutions. Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future.

Senior HRIS Analyst- Compensation - USA, Remote - $80,000 - $100,000

Senior HRIS Analyst- Compensation

USA, Remote

$80,000 - $100,000

Job Description

Our company has an opportunity for a Sr. HRIS Analyst – Compensation- Remote. The Sr. HRIS Analyst – Compensation is responsible for supporting the design, development, testing, implementation, and on-going administration of our’s Advanced Compensation functionality and ensure HCM configuration supports outsourced benefit enrollment processes. This position also partners with Human Resources to enable system processes and data elements while continually evaluating the effectiveness of HRIS tools and processes to align with business needs. In addition, this position works with Finance to ensure HCM configuration effectively supports payroll and garnishment processing. The Sr. HRIS Analyst – Compensation must be passionate about delivering exceptional customer support while fulfilling HRIS responsibilities for Human Resources and its customers. This individual must have great interpersonal and collaboration skills.

Our company is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

 

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

 

·        System Development: Serves as a system administrator who is responsible for the configuration and maintenance of our companies’ Advanced Compensation HCM business processes, workflow and reporting.

·        Subject Matter Expert: Serves as HRIS compensation subject matter expert for HR and Finance customers, helping to assess business issues, providing knowledge on system configuration and workflow. Collaborates with Core, Talent, Benefits, and other HRIS teams on a variety of projects and initiatives, including design, analysis, budgeting, and implementation of new projects and programs.

·        System Maintenance: Responsible for the review, testing and implementation of system upgrades. Provides notification to customers on impact of system upgrades or maintenance to existing processes, workflow, or reporting.

·        Writes, maintains, and supports a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs and analyzes data flows for process improvement opportunities.

Projects/Process Improvement: Resolves problems, recommending solutions or alternate methods to meet business needs, builds efficiencies and drives optimization. Recommends process improvements, innovative solutions, and ways to remain compliant with policy and legal changes.

User Support: Works directly with internal customers to help troubleshoot issues. Identifies areas needed for extra training or communication, including system or process updates. Initiates efforts and procedures to maintain data integrity, troubleshoot and recommend solutions. Serves as point of contact for HRIS Compensation technical assistance.

Training: Develops user procedures, guidelines and documentation. Trains new system users as needed and ensure successful implementation of change.

System Integration: Takes ownership of HRIS Compensation processes and manages interface between HR systems and third-party systems/solutions, while enhancing and driving efficiencies in support of enterprise initiatives.

Perform other duties as assigned.

 

Additional Information:

·        Serves as HRIS Compensation point of contact for upgrades, testing and other technical projects as assigned.

·        Supports the continued development of HRIS methodologies, tools, and best practices within the company.

·        Position serves both internal co-workers and external customers and vendors.

·        Access to and/or works with sensitive and/or confidential information.

·        Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

 

At our company, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

Senior Staff Hardware Engineer - USA, Lowell MA (Hybrid) - $110,000 - $140,000

Senior Staff Hardware Engineer

USA, Lowell MA (Hybrid)

$110,000 - $140,000

Job Description

How You'll Help Us Connect the World:

We are an engineering team that designs and delivers groundbreaking communication products. As a member of our Passive Optical Networks' Hardware Engineering team, you will be instrumental in delivering PON products to market. You will work within a multi-disciplined hardware engineering team to develop, test, and support hardware solutions from concept to production and beyond. We will look to you to perform digital board design and work with multi-functional team members (Mechanical, Software, Manufacturing Test, Supply Chain, Marketing, Customer Support) to deliver quality new products, as well as support existing products. This role consists of circuit design and schematic development, coordinating PCB layout, hardware design verification, and hardware debug and testing in a lab environment. You will also support integrating the product into the factory, from prototype to production, as well as assist with customer field issues, as it relates to hardware development.

 

Required Qualifications for Consideration:

·        Bachelor's degree in Electrical Engineering or a similar field

·        Minimum 8 years of expertise in board level hardware design

·        Knowledge or experience with schematics tools (Mentor or Cadence).

 

You will excite us if you have:

·        Master’s Degree in a relevant field

·        Knowledge of PON protocols and Communications standards a plus

·        High speed digital design

·        Experience with embedded systems and communications protocols/interfaces like I2C, SPI, MDIO, UART, USB

·        Strong lab debug & new product development experience with expertise in resolving customer hardware product issues.

 

Perks & Benefits:

The candidate will be rewarded with a competitive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better solutions. Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future!

Senior Full Stack Engineer - USA, Remote - $125,000 - $127,000

Senior Full Stack Engineer

USA, Remote

$125,000 - $127,000

Who We Are

Our company is the largest crowd-sourced, community-driven database of recorded music information in the world. Every day, millions of people use our Marketplace to connect, learn about music, and buy and sell vinyl records, CDs, and cassettes. As we continues to grow, we are looking for bright, dedicated, creative, and highly motivated people to help us realize our mission to serve the music fan in everyone. We are relatively small, so individual contributions can have a large impact. High value is placed on quality, critical thinking, and continuous improvement. Our teams work collaboratively but are distributed geographically and open-source tools are important to who we are and how we work. We value the experiences and skills each team member contributes to helping us serve our music community.

 

Who We’re Looking For

The Full Stack Engineer has more experience and responsibility than lower-level Engineers. Great ability to multi-task across projects as well as to adapt to different areas of the code where they may not have previous experience. The Full Stack Engineer will be comfortable with both front and back end engineering tasks. This role will be responsible for contributing towards architecture and design decisions. Team Manager may involve you in budgetary and planning discussions.

 

What You’ll Accomplish

·        Plan, develop, and deploy server-side and client-side software in sprint cycles.

·        Observe, debug and optimize production systems with thousands of concurrent users.

·        Research new frontiers, prototype implementations and share knowledge.

·        Communicate openly and collaborate frequently with Product and Engineering teams to quickly deliver high quality products that maximize value to our ecosystem.

·        Take responsibility over large, complex features from concept to design to delivery.

·        Migrate system functionality to microservices while maintaining a legacy application.

·        Coach and mentor other engineers with recommendations, and code reviews.

·        Demonstrate a consistent commitment to our core values and operating principles.

·        Work with your team on planning and completing department goals that align with overall business objectives.

·        Be an effective communicator by listening carefully, asking questions, and being transparent, timely, and diplomatic across all levels of the organization.

·        Stay informed on what is happening within the business and help others understand business decisions and the company direction by positively representing the company view.

·        Provide technical knowledge via documentation, coaching and mentoring others in the department and company.

·        Stay informed on new technologies within your specialization and implement them as needed.

·        Use analytic skills to communicate and drive decisions for your team based on data.

·        In partnership with your manager, start to plan, evaluate, and improve the efficiency of your department to enhance speed, quality, efficiency, and output.

·        Understand how your contributions support the business vision, mission, and strategy.

·        Work with your manager to identify and pursue career growth opportunities.

 

What You’ll Contribute

·        Bachelor's degree in computer science or computer engineering from four-year college or university, or equivalent technical work experience

·        4+ years related work experience.

·        Experience working with production systems under load.

·        Experience with Python, mySQL, Docker, Docker Compose, Javascript, React, and Git.

·        Knowledge of Design Patterns, RESTful Services, GraphQL, DevOps,and Agile Methodologies.

·        Deep understanding of software development lifecycle processes such as version control, build and configuration management, automated deployments, automated testing, etc.

·        Ability to effectively present and communicate with project stakeholders.

·        Capable of taking a large complex project, breaking it down into sub-tasks, and completing those tasks as required.

·        Shows initiative and seeks evidence in data to support ideas.

 

What We Provide

·        Competitive compensation: salary, plus performance-related bonus program

·        401(k) with employer match

·        100% company-paid medical and dental insurance benefits for you and your dependents

·        4 weeks paid vacation, increasing based on tenure

·        18 weeks paid leave for birth moms

·        8 weeks paid parental leave, including for adoption

·        Monthly wellness allowance

·        Annual professional and personal development allowance

·        Work from home office set-up and expense allowances

·        Flexible work location opportunities

·        Employer matching toward charitable contributions

 

What We Believe In

Our mission is to serve the music fan in everyone. We represent a diverse and inclusive community, and we are committed to serving our community with innovative and creative solutions. We know that innovation happens best when varying perspectives are embraced and integrated. Our global team reflects our global community.

SAP Analyst II FPSL - USA, Remote - $80,000 - $90,000

SAP Analyst II FPSL

USA, Remote

$80,000 - $90,000

Job Description

Basic Purpose/Objective of the Position: our company is a values-driven company, and we strive to hire individuals to join our community that will reflect the company’s legacy of doing the right thing, serving people, building trust, and aspire for better. In addition to the duties of this job, we seek strong communication, organization, leadership, and multi-tasking skills. The ability to contribute within a team environment and employ a customer focused approach to the job are vital to all areas of our company.

Our company uses SAP S/4HANA v2020 and several other SAP products. As we continue to build out the SAP solutions to support the business, we are looking to fill the role of SAP Associate II FPSL, to assist in the implementation and ongoing support of SAP Financial Product Subledger (SAP FPSL) within S/4 HANA. The SAP team operates in a cross-functional team approach.

 

The ideal candidate desires to/would be expected to:

-         Active participation in the implementation and ongoing support of SAP FPSL including: 

o   Support role in defining functional and non-functional requirements 

o   Participate in defining, designing, developing, and implementing FPSL and on-going SAP related projects

o   Create transports with appropriate testing and documentation support

o   Participate in the development and execution of test scripts

-         Analyze straightforward system problems and offer possible solutions

-         Resolve SAP users’ issues

-         SAP Incident research and resolution

-         Provide informal guidance and training to new or other team members

-         Acquire new skills and learn new technologies

-         Utilize agile philosophies

-         Adaptable to changing priorities and managing multiple tasks

-         Support our companies’ four corporate values in your work

o   Do the right thing

o   Serve people

o   Build trust

o   Aspire for better

-         Other duties as assigned

 

Required Experience:

-         2-5 years of SAP experience including these areas:

o   Creating configuration changes or other relevant experience within finance related sub-modules

o   Working in a 3-tier landscape (development, quality, production)

-         Bachelor’s degree in Accounting, Finance and/or Information Technology

-         Experience working with IT systems, developers and business analysts during project implementation and testing stages

-         Experience writing functional/technical specifications

-         Knowledge of finance business processes and linkage to finance and non-finance systems

-         Strong skills in solving problems, analyzing data, prioritizing work

 

Preferred Experience:

-         GAAP Accounting knowledge 

-         SAP S/4 HANA version 2020 or later

-         Any one or more of the following SAP products

o   SAP Financial Products Sub-Ledger (FPSL)

o   SAP Insurance or Bank Analyzer

o   SAP Collections and Disbursements (FSCD)

o   SAP Analysis for Office (AFO)

o   SAP S/4 HANA embedded analytics

-         At least one full-cycle S/4 implementation, S/4 migration, or S/4 upgrade project

-         Insurance Accounting, Finance, or related experience

-         Working in an agile environment utilizing user stories, minimum-viable product, and proto-typing

 

Employee Benefits: 

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Companies’ platform to improve wellbeing while earning cash rewards. 

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

 

Diversity and Inclusion:

At our company, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Data Engineer - USA, Remote - $98,880.00 - $148,320.00

Data Engineer

USA, Remote

$98,880.00 - $148,320.00

Job Description

Data Engineer is responsible for developing Businesses Intelligence solutions using Oracle, Power BI, and other technologies as necessary. The Business Intelligence Developer will work to productize and document solutions so that professional services personnel can efficiently deliver to customers. This person must be strong in Data Architecture, Data Warehousing and Data Transformation.

•   Analyse business requirements, functional requirements, and data specifications to develop Business Intelligence solutions that leverage Oracle, Power BI, other technologies as necessary, and data architecture standards.

•   Develop dashboards utilizing Power BI connecting to an Oracle database.

•   Develop Oracle PL/SQL procedures to perform data transformation.

•   Develop technical specifications and documentation.

•   Work directly with business users and technical staff to develop, document, and test Business Intelligence solutions.

•   Troubleshoot BI tools, systems, and software, including the timely resolution of production issues.

•   Other responsibilities as assigned.

•   Bachelor’s Degree in computer science, Business Administration or related degree along with 4 years of data warehouse/business intelligence experience.

•   A minimum of 3-5 years’ hands-on experience working with and developing Business Intelligence solutions that leverage Oracle.

•   Experience in data warehouse design and performance tuning required.

•   Experience with TypeScript/JavaScript for Power BI custom tools (preferred).

•   Experience with Python (preferred).

•   Strong PL/SQL and SQL skills.

•   Power BI skills a plus.

•   Demonstrated understanding of database architecture design patterns, and complete application development lifecycle.

•   Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities and possess an attention to detail

Regional Sales Manager - Data Center Vertical (Central) - USA, Remote - $83,000 - $124,500

Regional Sales Manager - Data Center Vertical (Central)

USA, Remote

$83,000.00 - $124,500.00

Job Description

Our Company’s Cabling Solutions business unit requires a Regional Manager – Data Center vertical, with strong interpersonal and communication skills, a focus on organization, and enhanced multitasking abilities. B2B sales, marketing and strategic analysis are important aspects of the position, along with exceptional negotiation skills and the ability to close deals. The ideal candidate has experience researching market trends, targeting relationships and using proven methods to develop and execute the business strategy. The candidate will manage and be responsible for providing unique solutions to various business challenges and will directly communicate with all levels of our company and its Customer contacts.

 

 States included are ND/SD/NE/KS/MN/IA/MO/WI/TX/OK/AR/LA/MS

 

Description of Duties and Responsibilities

•   Develop and execute Regional Sales Account Strategy with guidance from Tools and Assembled Products leadership.

•   Analyze various markets, identify, develop and foster growth opportunities that align with overall our company strategic plan.

•   Provide sales guidance, trend analysis and market intelligence within our company to ensure proactive approaches to customer and business challenges as well as react when required.

•   Develop strong relationships with various Customer Executive Leaders, Marketing Leadership, Senior Buyers, Customer Personnel, Finance personnel.

•   Communicate effectively across all sales touch points to ensure customer strategic plans are understood and supported across the company.

•   Monitor and drive understanding of customer progress towards goals through the company’s Sales organization to aid in spurring sales growth.

•   Align & coordinate our company resources as necessary to support customer retention, expansion, and support. (Ex: Customer Shows, Customer Performance Reviews, etc.)

•   Coordinate across all our companies divisions and business groups to collaborate and communicate “One company ” to our customer base.

•   Responsible for supporting and advancing the business group’s objectives with respect to all facets of marketing, sales and customer management.

•   Perform all other duties as needed or required to maintain and grow profitable business within the assigned account base.

•   Execute special projects or implementations such as SalesForce.com.

Qualifications and Experience Requirements

•   Bachelor’s degree required.

•   At least 5 years’ experience in the Data Center field, technical sales or senior account management required.

•   Sales Management experience for national or key strategic accounts is highly recommended.

•   Must be able to manage complex relationships internal and external.

•   Must exhibit a wide range of independent decision making and control using analytics.

•   IEC 60309 experience is required.

•   Experience in working with contractors and end users

•   Ability to use technology and analysis tools (Excel, Outlook, Web, Analysis for BI, databases and dashboard reporting).

•   Up to 50% travel required.

Senior Data Analyst People Analytics - USA, Boston MA - $85,000.00 - $100,000.00

Senior Data Analyst People Analytics

USA, Boston MA

$85,000.00 - $100,000.00

Job Description

The Senior Data Analyst, People Analytics role is a newly added position focused on mining, understanding and leveraging all people related data to provide workforce dashboards, narratives and insights.  The focus and impact will span a wide range of people and organizational areas including all human resources functionality (e.g., talent acquisition, compensation, benefits, labor and employee relations, DEI, workforce development, occupational health).  This role will also focus on enabling our organizational leaders to make better data-driven decisions.

ESSENTIAL RESPONSIBILITIES / DUTIES:

The incumbent will use strong business acumen and data analytics to deliver solutions, communicate insights and advise leaders through data interpretation.  Additional responsibilities will include ensuring data integrity and implementing solutions in partnership with other team members.

Beyond a strong background in data analytics, the best candidate will have the ability to create understandable narratives for a range of audiences including senior leaders.  We are looking for someone with an insatiable drive to design and build solutions and who enjoys finding answers to complex questions, balanced with strong communication and consultation skills. This role will require:

·        Developing queries to extract data from multiple sources, analyze and provide clear insights with recommendations that will have positive impact on business decisions

·        Providing requestors with strategic and tactical reporting and analysis that will allow them to make informed decisions

·        Using data to tell a compelling story that provides business leaders with insight

·        Conducting research using a broad range of tools and resources to extract insights in creating clear actionable recommendations

·        Embracing opportunities to partner cross-functionally within and outside of HR including  members in Finance, IT, Strategy, and other key stakeholders across the enterprise

·        Must adhere to all of BMC’s RESPECT behavioral standards.

 

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

A bachelor’s degree in a quantitative field (e.g. Economics, Statistics, Mathematics, Data Science or computer science); a quantitative Master’s degree is a plus.

EXPERIENCE:

·        Minimum of 5 years in a previous data analytics or data science role

·        Project leadership experience

KNOWLEDGE AND SKILLS:

·        Demonstrated experience applying statistical concepts such as regression modeling, causal inference/quasi-experimental methods, data transformation etc.

·        Superior detail orientation, critical thinking, organization and analytical skills

·        Strong skills in managing multiple competing projects simultaneously

·        Must have strong presentation skills using PowerPoint, Google Docs, or similar major presentation package

Senior Functional Analyst SAP - USA, Richardson TX and Hickory NC - $108,000.00 - $140,000.00

Senior Functional Analyst SAP

USA, Richardson TX and Hickory NC

$108,000.00 - $140,000.00

Job Description

How You'll Help Us Connect The World

·        Understands Supply chain Procurement, Planning, Quality, and Manufacturing business processes

·        Translates detailed business requirements into functional design specifications including documentation and process flows.

·        Design SAP and Ariba capabilities for identified gaps in functionality and business process. Participate in design reviews and business model matching sessions.

·        Configure SAP S4HANA, Ariba, Planning, Quality, and SCM modules to support business process requirements.

·        Resolve systems issues resulting from user error, incomplete system setup, or systems bugs.

·        Perform and support Data migrations, Interfaces setup, and Analytics in SCM

·        Collaborate with other IT and functional area personnel on routine and major system upgrades activity.

·        Train user personnel in the conversion and implementation of the system.

·        Ensures programming and technical team deliverables meet design specifications.

·        Communicate, promote, and supports creative thinking among business and technical groups and stay abreast of industry trends in the business and technology.

·        Lead roles in Projects and Initiatives

·        Manage user acceptance testing and approval of configuration and development with the business partners for signoff

·        Develop test plans and protocols for evaluation of system performance.

·        Adhere to Solution Development Methodology practices

Required Qualifications for Consideration

·        A completed bachelor’s degree required, Business, Engineering or Information systems

·        6+ years of experience as an Analyst with a focus on Procurement with a good understanding of Planning, Quality, Manufacturing, Repairs, Data Management, etc.

·        3+ years of hands-on experience working with SAP and Ariba, preferable experience in S4 HANA, Ariba, and Fiori Apps.

You Will Excite Us If You Have

·        3 plus End-to-end life cycle project delivery experience

·        In-depth technical knowledge across Procure to pay work-stream.

·        Configuration experience across SAP-MM/SCM functions and Ariba including Purchase Requisitions, Purchase Orders, STO’s, Invoices Pricing Conditions, Output Conditions, and other Procurement related objects.

·        Data integration experience with non-SAP to SAP and SAP to SAP conversion projects

·        Knowledgeable and experienced in project management standards

·        Experienced with defining business processes and models and aligning them with cost-effective operational and strategic technologies

·        Capacity to work with multiple Internal customer requirements from all business groups and resolve appropriate solutions.

·        Requires a high level of organizational and analytical skills and the ability to think creatively and objectively.

·        Able to simultaneously handle many diverse initiatives relying heavily on own initiative.

·        Interpersonal skills are sufficient for frequent interaction with internal customers, third-party solution providers, and implementation partners under conditions that will reach high levels of intensity.

·        Ability to communicate substantially with all levels of personnel in the organization.

·        Able to optimally present information in one-on-one, small and large group situations to all levels of the organization

·        Superb communication and problem-solving skills.

·        Able to work well in a collaborative team environment

·        Travel as needed

Staff Technical Support Engineer - Spain, Remote - €43,600.00 - €65,000.00

Staff Technical Support Engineer

Spain, Remote

€43,600.00 - €65,000.00

Job Description

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Our Staff Technical Support Engineer works in a high visibility and fast-paced environment supporting premium enterprise customers of our Ruckus Wireless products. This important role responds to escalated cases and works on complex problems where analysis of situations requires in-depth troubleshooting. With your problem solving skills you'll assist customers resolve issues while consistently providing a great customer experience!

We're looking for someone to join our TAC team who:

·        Is customer focused, results driven, proactive, hardworking, and a team-player

·        Has excellent problem solving and decision-making skills

·        Communicates clearly and effectively with clients and peers

How You'll Help Us Connect the World

·        Be the first point of escalated contact for the customer and/or Technical Assistance Center (TAC) Technical Support Engineers. Manage customer expectation and ensure customer is receiving the highest quality of service.

·        Provide a timely handoff of critical issues in cases that require technical investigation by the LTE Team

·        Work closely with System Engineering teams internally on larger networks and more complex issues. Identify and reproduce customer technical problems in a test lab environment

·        Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution, ensuring proper case documentation and closure

·        Generate clear and concise documentation in the form of case notes, technical tips and white papers Document customer issues for future reference and build knowledge base of the solutions given to the customer

·        Suggest improvements on product quality or features and be proactive in product development

·        Participate in forums and Tektalk exchanges

Required Qualifications for Consideration

·        B.Sc. or B.E degree in Computer Science, a related field, or equivalent work experience.

·        6+ years of customer support experience in IP networks, WiFi or related.

·        Wireless networking experience is mandatory.

·        Experience working in a TAC as level 2 engineer

·        CWNA or CCNA Certification

You Will Excite Us If You Have

 

·        CWNP or equivalent

Why us

Our Company is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables ground-breaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. www.ruckusnetworks.com

If you want to grow your career alongside forward-thinking, hard-working, and caring people who strive to create what's next…..come connect to your future at our companyip.

Our Company is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.