HR Generalist - Tokyo, Japan - ¥4,500,000 - ¥6,000,000

HR Generalist – Tokyo, Japan
¥4,500,000 - ¥6,000,000

About the role:

Our client is looking to hire a People Generalist to work at our Japan Office and support the JAPAC region.

The ideal candidate will be comfortable being in a multifaceted role with the mindset that no job is too big or too small. This is a multi-faceted role where the candidate will be responsible for managing HR and office administration responsibilities. You will report directly to the People Partner Manager, JAPAC for all HR responsibilities and our Japan Country Manager for office administration responsibilities.

Communication is of paramount importance with this role with a high level of comfort partnering with multiple teams such as Total Rewards, Finance, Legal, Talent Development, HR Ops and Facilities across multiple time zones.

Job Responsibilities:

HR responsibilities: 50% of the time or as needed

·         Manage employee on-boarding and off-boarding activities. This includes, but is not limited to, pre-onboarding processes in the company systems, conducting new employee onboarding sessions, managing company laptops, office entrance cards, Social Insurance related matters etc.

·         Maintain employee files and facilitate compliance activities, policies and procedures and filings

·         Manage in partnership with Finance the Timesheet, OT & commuting expense submission process for Japan

·         Lead initiatives and create opportunities in Japan to help foster a collaborative and "fun" performance based culture

·         Play a key role in the development and implementation of engagement, belonging and inclusion initiatives for employees across JAPAC

·         Consult with JAPAC HRBP to develop solutions, programs, policies, and training, when appropriate

·         Point of contact for regional benefit questions

·         Liaise with Total Reward to arrange our employee medical checks

·         Work along with the People Partner manager,JAPAC to act as as our local Japan Vendor liaison for any day-to-day comp and benefit related matters

·         Support with recruiting as and when needed.

·         Work closely with the broader HRBP team on any special projects or initiatives including but not limited to employee engagement and HR operations.

Office administration 50% of the time or as needed

·         Oversee day-to-day office operations and procedures in the Tokyo Office including but not limited to - receiving visitors, answering phone calls, managing inventory for office supplies, IT assets, office upkeep.

·         File contracts.

·         Maintain and obtain official documents.

·         Request and stamp company seal for certain documents if necessary. Affix the company seal when receiving the seal application raised by employees, with close supervision under the Country Manager.

·         Process invoices for the Japan office in our Coupa system

·         Partner with a variety of team members to execute onsite and virtual initiatives and events,including budgeting and vendor selection, coordination, and management

·         Provide coordination support for meetings, including catering and IT assistance

·         Work with the Global Facilities team to ensure the office is equipped appropriately and running smooth operationally.

·         Interact with the cleaning person and plant coordinators when they come into the office.

·         Partner with our facilities team on any office maintenance and any office move requirements

·         Assist the team with English translation

·         Support the Country Manager with organization of business meetings, including QBRs and All Hands across different time zones.

Qualifications/Experience

·         2+ years’ relevant human resources experience is required with some knowledge of recruiting or recruiting coordination

·         Proven experience in general office administrator.

·         Familiarity with Japan Country laws which govern policies and practices of hiring, compensation, benefits and employment is a plus

·         Ability to interact with internal and external contacts at all levels of management including Executives and Senior Management

·         Excellent interpersonal and communication skills (both verbal and written) are a must

·         Curious in nature, willing to ask questions and seek guidance when an answer is not known

·         Highly organized, flexible, proactive and resourceful.

·         Ability to multitask considering priorities.

·         Must be able to work collaboratively across multiple departments locally and regionally across JAPAC

·         Maintains staff confidentiality.

·         Background working in a scrappy startup environment is a plus 

·         Proficiency in GSuite (Docs, Sheets, and Slides) and Microsoft Excel.                                                                                                                                                                                                                                                            

·         Special Conditions

100% work from office role. Work timing: 10:00 am to 7:00 pm

Must speak fluent Japanese and business level English.

Senior Account Manager - Tokyo, JPN - ¥11,000,000

Senior Account Manager

Tokyo, JPN

¥11,000,000

Job Description

We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in Tokyo and help Brightcove achieve breakout growth. This person must have a proactive attitude and a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.

The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role’s primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires to act as the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from Brightcove products & services.

Job Responsibilities

·        Develop an in-depth understanding of the customers’ business, challenges and requirements and explain how the Brightcove platform could benefit them.

·        Build relationships with key contact person of Partners to encourage/upgrade new and repeat business.

·        Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, finance team and professional services and externally with customers.

·        Manage existing clients including renewing the contract, and analyzing monthly usage and business contribution etc.

·        Negotiate contract renewals and upsell/add-on opportunities

·        Recruit new Partners and conduct promotional activity.

Qualifications/Experience

·        5+ years of Account Manager and/or Sales experience in the IT industry (Cloud, SaaS, PaaS preferred).

·        Media industry experience a plus

·        Demonstrated ability to multi-task across a wide range of accounts.

·        Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.

·        An ability to listen to customer needs, assess these needs effectively and address them through new products and services.

·        Excellent presentation and communication skills.

·        High level of comfort and experience working with all levels of professionals both internally and externally.

·        A proven track record delivering on or exceeding goals.

·        Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.

·        Fluent in Japanese and English

·        Familiarity with HTML, CSS and JavaScript is a plus.

·        Familiarity working with APIs and SDKs is a plus.

·        Experience developing technical solutions is a plus.