Senior Account Manager
Tokyo, JPN
¥11,000,000
Job Description
We are searching for an exceptional person to join us as an Account Manager as a member of our growing Account management team in Tokyo and help Brightcove achieve breakout growth. This person must have a proactive attitude and a proven track record for delivering on or exceeding revenue goals and take pride in getting it done.
The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role’s primary responsibility is cross-selling and upselling into a base of existing customers and requires relationship building, extensive pipeline generation and prospecting. This role also requires to act as the Customer Success/Account Retention team to ultimately ensure complete customer satisfaction and maximum value return from Brightcove products & services.
Job Responsibilities
· Develop an in-depth understanding of the customers’ business, challenges and requirements and explain how the Brightcove platform could benefit them.
· Build relationships with key contact person of Partners to encourage/upgrade new and repeat business.
· Work with project champions at clients and within organization to make sure needs are met. Interact both internally with product team, finance team and professional services and externally with customers.
· Manage existing clients including renewing the contract, and analyzing monthly usage and business contribution etc.
· Negotiate contract renewals and upsell/add-on opportunities
· Recruit new Partners and conduct promotional activity.
Qualifications/Experience
· 5+ years of Account Manager and/or Sales experience in the IT industry (Cloud, SaaS, PaaS preferred).
· Media industry experience a plus
· Demonstrated ability to multi-task across a wide range of accounts.
· Demonstrated ability to present to technical and non-technical audiences and be able to handle objections on the fly.
· An ability to listen to customer needs, assess these needs effectively and address them through new products and services.
· Excellent presentation and communication skills.
· High level of comfort and experience working with all levels of professionals both internally and externally.
· A proven track record delivering on or exceeding goals.
· Proven ability to operate effectively in a fast-paced, entrepreneurial young company in which cross-functional teamwork and initiative is a must.
· Fluent in Japanese and English
· Familiarity with HTML, CSS and JavaScript is a plus.
· Familiarity working with APIs and SDKs is a plus.
· Experience developing technical solutions is a plus.