Field Service Engineer – Frankfurt & Surrounding Areas (Remote with Travel)
Industry: Medical Equipment / Devices
Job Category: Technical Sales & Support
About the Role
We are seeking a Field Service Engineer to provide installation, maintenance, and repair services for flow cytometers in Frankfurt, Marburg, Heidelberg, and surrounding areas. This role requires a strong technical background, customer-focused approach, and the ability to work independently while collaborating with sales teams.
📍 Location: Fully remote within the assigned region
🕒 Employment Type: Full-time or part-time (flexible arrangement)
Key Responsibilities
🔧 Install, maintain, and repair flow cytometers following technical documentation
🔍 Diagnose and resolve technical issues on-site
📊 Work with the sales team to inform customers about technical service offerings (e.g., service contracts)
⭐ Ensure high customer satisfaction based on feedback and performance metrics
📂 Maintain accurate service records in the ERP system
🌍 Participate in technical training programs, including international training sessions
Your Profile
✅ Education & Experience:
Technical degree or equivalent qualification in medical technology, electronics, or a related field
2+ years of experience in field service or technical support, preferably with medical devices or high-tech equipment
✅ Technical Skills:
Strong knowledge of computers, networking, and electronics
Ability to self-manage, prioritize tasks, and work efficiently
Analytical thinking with strong problem-solving skills
Fluent in German, with good English proficiency
✅ Other Requirements:
Valid EU driver’s license
Willingness to travel frequently within the assigned region and occasionally within Central Europe
What We Offer
💰 Salary: €60,000 – €65,000 per year
🎁 Benefits:
13th-month salary (paid in June & November)
Stock purchase plan (after 6 months)
Accident & international health insurance
Childcare allowance
Company car allowance (if applicable)
Training & career development opportunities
Special leave (e.g., wedding)
Christmas & New Year’s Eve company holidays