Senior Service Desk Analyst - Orlando, FL - FT, Permanent - $55,000 - $67,000

Senior Service Desk Analyst
Orlando, FL
Full-Time, Permanent
$55,000 - $67,000

ABOUT THE JOB:

Come grow with us! We were just again awarded one of Arizona's Most Admired Companies in 2019, and we’re motivated to keep up this reputation and that involves growing our business with new top talent. It’s our people that make it happen! If you’re looking to add value to a growing IT team, you may be interested in our Senior Service Desk Analyst role. Read on!

WHAT YOU'LL BE DOING:

·         Assist the Service Desk Manager in project management, desktop/mobility support and troubleshooting

·         Assist the Service Desk Manager in quality assurance to the Service Desk by reviewing past actions in the tickets by team

·         Participate on a cross-functional team designing, building and testing solutions to support the desktop Windows and Mac environments

·         Work within the defined Incident, Service Request, Asset and Change Management processes

·         Assist the Service Desk Manager in developing, managing and maintaining actionable metrics for the service desk team

·         Ensure SLA and customer satisfaction targets are met; report statistics to management

·         Work within ITIL methodologies to support our Service Management framework

·         Document, track and monitor user issues to ensure proper resolution and tracking

·         Provide escalated technical systems support

·         Act as technical resource and provide direction, training and guidance to junior staff

·         Ensure problem RCA (root cause analysis) is performed in accordance to Problem Management standards

·         Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature

·         Participate in hardware and software SOX auditing process and procedures

·         Handle escalated technical support for cell phones, workstations and desktop client-side issues

·         Update tickets with accurate and timely records of work performed, and resolution detail

·         Regular attendance is required to fulfil the essential functions of the job

·         Other duties as assigned.

EDUCATION AND QUALIFICATIONS:

·         7+ years of experience in a mid-sized organization, performing customer-facing/end-user technical support.

·         Associate degree required (or higher)

·         Active Directory, TCP/IP, DHCP, and DNS administration

·         Experience with Windows Server and O365

·         Excellent organization, communication and written skills

·         Demonstrated ability to apply critical thinking to solve problems.

·         A+ and/or Net+ preferred

·         Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 The company is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. The company takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

Power Supply Design Engineer - USA, Horsham PA - $87,400 - $135,500

Power Supply Design Engineer

USA, Horsham PA

$87,400 - $135,500

Job Description

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

The AT Engineering organization is part of the Access Network Solutions business segment.

The AT product portfolio covers all Hybrid Fiber Coax (HFC) infrastructure products, including Optical Headend, Optical Nodes, RF active/passive products, and RF over Glass (RFoG) products, including Optical Network Units (ONU)/Multi Dwelling Units(MDU’s).

How You'll Help Us Connect the World

·        Work with a cross-functional team designing stand-alone and embedded power supplies for indoor and outdoor CATV equipment.

·        Responsible for electrical design from concept through production supporting related component engineering, manufacturing, and supply chain activities.

·        Perform electrical, thermal and DVT measurements at all stages of power supply development.

·        Responsible for modeling, breadboarding, and prototype development.

·        Responsibilities include sustaining engineering for existing power supplies.

·        Support manufacturing and supply chain activities for alternate component supplier qualification.

·        Required Qualifications for Consideration

·        A 4-year Bachelor of Science degree in Electrical Engineering

·        5+ years of engineering experience in switch-mode power supply design.

You Will Excite Us If You Have

·        Experience designing SMPS using circuit topologies such as Forward, Flyback, Buck, Boost, etc. for applications in ambitious environments.

·        Experience in designing and specifying magnetic components for SMPS designs.

·        Experience in the design of digital and analog power supply interfaces and controls.

·        Experience in power supply input and output noise mitigation

·        In-depth knowledge of discrete semiconductors and passive components.

·        Knowledge of electrical modeling and simulation programs.

·        Familiar with power supply EMC and safety requirements.

·        Knowledge of CATV HFC equipment is a plus.

·        Ability to deal effectively with all levels of personnel

·        Strong verbal and written communication skills.

·        Excellent computer and Microsoft Office skills.