Information System Analyst
San Francisco, CA – Hybrid Working
$115,000 - $140,000
Full-Time, Permanent
Job Summary
The incumbent in this position will be responsible for assisting the Academic Research Services Team (ARS) team with supporting the Research Compliance groups by creating, communicating, and implementing their vision and requirements with new reports system functionality and special projects. They will help establish objectives and work plans and assist with performing the tasks necessary to accomplish the tasks that align with the agreed-upon outcomes.
This position will be heavily involved in system analysis, configuration, testing, and support as well as developing system documentation that aids users with the use and management of the system.
This position works with different levels of stakeholders in the research areas including the other departmental IT resources that support different areas of research. Across research areas works with those stakeholders to support and understand how to effectively drive system and report changes needed to meet business processes and requirements, and based on those requirements provides recommended technical solutions and tools. These solutions will be supported by a central IT and the incumbent will be working with and a part of that team to either enhance or expand current offerings to support business and security requirements or provide recommendations for successful support.
The Research System Analyst will work closely with the Research Systems Business Analysis, Research Solutions Architect, and Research Program Manager as well as various members of the ARS team to oversee the set-up and management of the research services and support. In addition, they will need to work with the various teams in company’s central IT and learn how they can be used to meet the requirements of the research community. Areas include the company’s Security, Compliance, Research Data, Research Administrative Applications, and Research Infrastructure (on-prem and cloud). They will need to analyze complex issues and work within defined procedures and practices, recommending the appropriate action.
Department Description
This position will be housed within the Central IT, which provides architecture, infrastructure, network, security, analytics, integration, and application support services and is essential to the organization’s ability to support growth, mitigate security risk, and manage, store and share sensitive information. Specifically, this position will report to the Academic Research Services Team (ARS), which is focused on providing central services for researchers.
Required Qualifications
Bachelor's degree in a related area and/or equivalent experience/training.
Advanced skills associated with design, modification/system configuration, and implementation. Basic knowledge of secure software development lifecycle. Demonstrated ability to create software specifications.
Understanding of and experience troubleshooting client issues and documenting the actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination, and analysis.
Thorough knowledge of business and process analysis functions. Knowledge of the design, development, and application of technology and systems to meet business needs.
Familiarity with logical data design and data mapping.
Demonstrated testing and test planning skills.
Ability to write technical documentation in a clear and concise manner.
Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.
Broad knowledge of various areas of IT.
Preferred Qualifications
Advanced knowledge of computer security tools, best practices, and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software, and networks.
Demonstrate a comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.
Familiarity with data quality and governance issues and requirements.