CCAAS

Senior Marketing Director B2B - 100% Remote, US Based - $140,000 - $180,000

Our client is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We're pre-Series A (in this economy!), cash-flow positive, and will continue to be profitable as a mantra for our business.

We're moving heavily toward establishing a non-organic growth path and need a Director of Marketing. We have a global team of 60+ people. We come to work every day with a smile on our faces and a TON of energy to build, promote and sell. Aloware is doubling every year, or so I'd say. It's pretty fast-paced and vibrant!

We are looking for an experienced Marketing Director to lead our marketing department and develop growth strategies through product and digital marketing, offline campaigns, paid ads, and tradeshow placement. We already have a marketing team in place, and we are looking for a creative leader AND doer to oversee the execution of those programs.

This role encompasses and oversees our PLG motion, digital marketing, organic growth, product messaging and placement and, in general, GTM strategy and execution

  • This is a director-level position working alongside our other directors and rolls up to our executive team. Prior senior management/director experience is necessary, along with prior reporting to executives and or CEOs.**

We want someone who specializes in this market and who will be responsible for developing and executing marketing strategies to promote our products and services to our target market, driving customer acquisition and revenue growth. The ideal candidate will have experience in both digital and product marketing techniques, with a deep understanding of B2B SaaS sales cycles and customer acquisition tactics. Your role will also include planning, forecasting, DOING, achieving, and growing revenue targets in partnership with Sales and managing a substantial marketing budget dollar by dollar.

For this role, you must have a deep technical understanding of CRMs like HubSpot & Salesforce, sales dialers, sales enablement, contact center software, integrations, and the data that drives it all. This position reports directly to the CEO and works in concert with our product marketing unit, business development, and sales.

What you'll be doing:

  • Define and execute quarterly/annual strategic marketing plans to meet the company goals, including brand development, lead generation, and customer acquisition.

  • Collaborate with the Sales team to develop targeted campaigns that support the sales cycle and ensure marketing efforts are driving qualified leads, nurturing prospects, accelerating the sales cycle, and driving revenue growth.

  • Develop and execute demand-generation campaigns using a variety of channels, including email marketing, social media, content marketing, and advertising.

  • Conduct market research to identify customer needs and trends and use this information to inform marketing campaigns and product development.

  • Manage marketing budgets, ensuring campaigns are executed within budget.

  • Monitor and optimize marketing performance metrics, providing regular reports to the leadership team on the effectiveness of campaigns and initiatives.

  • Manage and mentor a team of marketing professionals, providing guidance and support and fostering a culture of innovation, collaboration, and continuous improvement to help them achieve the goals.

You're our ideal candidate if you...

  • Have 3+ years of experience in B2B SaaS marketing, with at least 1 year in a leadership role.

  • Have a deep understanding of customer acquisition funnels & CAC measurements.

  • Strong analytical skills, with the ability to track and analyze marketing metrics and use data to inform decision-making.

  • Have proven results in SEO/SEM as well as ABM strategies,

  • Familiarity with CRM and marketing automation platforms.[HubSpot]

  • Worked in high-growth early-stage startups before,

  • Passion for technology, innovation, and staying ahead of marketing trends in the B2B SaaS industry.

  • Brilliant interpersonal and communication skills,

  • Ability to multi-task efficiently

  • Like to brag about Aloware on your podcast, Twitter and LinkedIn :)

And what's in it for you :)

  • Fully remote job,

  • Competitive salary, up to 180k salary and bonuses

  • 2 weeks PTO after 90 days

  • Top-tier Health, Dental, and Vision benefits

  • Up to 0.125% stock options

  • Multinational company

To Apply Please Complete the Form Below

TECHNICAL PRODUCT MANAGER - SAAS - CCAAS - 100% Remote, US Based - $90,000 - $130,000

Our client is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved remarkable year-over-year growth for the past three years. Our transformative software and applications cater to a diverse array of industries, primarily serving mid-market and small businesses with high call and text volumes. Our users include account managers, support representatives, sales development professionals, and marketers. With the ongoing revolution in AI chatbots, VOIP, and hybrid work models, the realm of SaaS for customer communication has never been more electrifying.

What you’ll be doing:

  • Design, build, coordinate and ship new product developments

  • Drive product outcomes for Aloware applications

  • Part-time Solution Engineering with the new and some existing customers to develop strong solutions within the current product set and to receive continuous product feedback

  • Lead work with customers, designers, developers, and cross-functional teams

  • You will be a driving force in delivering top-tier products that are relied upon daily.

  • This role empowers you with extensive autonomy to explore and innovate, contributing to the evolution of our products while adhering to high ethical and efficiency standards.

You’re our ideal candidate if you have...

  • 1-3 years of experience in product management.

  • 2-5 years of hands-on involvement in building and shipping products.

  • Experience with solution engineering, consulting or similar tech-based implementations within the SDLC

  • Profound familiarity with Agile Scrum best practices and protocols.

  • Ability to influence multiple stakeholders without possessing direct authority.

  • Exceptional communication skills, both written and verbal, enabling clear articulation of intricate technical issues to diverse non-technical audiences.

Important qualifications include:

  • Experience in a fast-paced startup or a tightly-knit, motivated team setting.

  • Proficiency in managing day-to-day technical and design direction.

  • Adeptness in quantitative analysis and an analytical approach to troubleshooting.

  • Exposure to shipping software across mobile, desktop, and web applications.

  • Acquaintance with best practices in various functional areas, including Product Management, Engineering, UX/UI, Sales, Customer Support, Finance, and Marketing.

  • Expertise in Product Management research methodologies, such as A/B testing, Multivariate testing, usability testing, click tracking, and beta testing.

  • Understanding of modern web application design and development principles.

  • Worked in each phase of the SDLC and can lead others through successful testing, training and delivery

  • Workflow and Analytics tools: Intercom, Fullstory, Hubspot

  • Data science and visualization tools: Metabase, SQL, Google Sheets

  • Project management and collaboration tools: JIRA, Slack, Productboard, Guru, Miro, Figma, GitHub

  • Background related to telecommunications, VOIP, digital messaging, chatbots, CRM, ticketing, helpdesk, or call center software as a service.

Nice to have skills

  • Familiarity with diverse modern databases (Relational, NoSQL, etc.) and BI tools is advantageous.

  • Application stack: Laravel, PHP, VueJS, MySQL, AWS

Benefits:

  • Fully remote job,

  • Competitive salary, 90k-110k salary

  • 2 weeks PTO after 90 days

  • Top-tier Health, Dental, and Vision benefits

  • Multinational company

To Apply Please Complete the Form Below