Our client is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved remarkable year-over-year growth for the past three years. Our transformative software and applications cater to a diverse array of industries, primarily serving mid-market and small businesses with high call and text volumes. Our users include account managers, support representatives, sales development professionals, and marketers. With the ongoing revolution in AI chatbots, VOIP, and hybrid work models, the realm of SaaS for customer communication has never been more electrifying.
What you’ll be doing:
Design, build, coordinate and ship new product developments
Drive product outcomes for Aloware applications
Part-time Solution Engineering with the new and some existing customers to develop strong solutions within the current product set and to receive continuous product feedback
Lead work with customers, designers, developers, and cross-functional teams
You will be a driving force in delivering top-tier products that are relied upon daily.
This role empowers you with extensive autonomy to explore and innovate, contributing to the evolution of our products while adhering to high ethical and efficiency standards.
You’re our ideal candidate if you have...
1-3 years of experience in product management.
2-5 years of hands-on involvement in building and shipping products.
Experience with solution engineering, consulting or similar tech-based implementations within the SDLC
Profound familiarity with Agile Scrum best practices and protocols.
Ability to influence multiple stakeholders without possessing direct authority.
Exceptional communication skills, both written and verbal, enabling clear articulation of intricate technical issues to diverse non-technical audiences.
Important qualifications include:
Experience in a fast-paced startup or a tightly-knit, motivated team setting.
Proficiency in managing day-to-day technical and design direction.
Adeptness in quantitative analysis and an analytical approach to troubleshooting.
Exposure to shipping software across mobile, desktop, and web applications.
Acquaintance with best practices in various functional areas, including Product Management, Engineering, UX/UI, Sales, Customer Support, Finance, and Marketing.
Expertise in Product Management research methodologies, such as A/B testing, Multivariate testing, usability testing, click tracking, and beta testing.
Understanding of modern web application design and development principles.
Worked in each phase of the SDLC and can lead others through successful testing, training and delivery
Workflow and Analytics tools: Intercom, Fullstory, Hubspot
Data science and visualization tools: Metabase, SQL, Google Sheets
Project management and collaboration tools: JIRA, Slack, Productboard, Guru, Miro, Figma, GitHub
Background related to telecommunications, VOIP, digital messaging, chatbots, CRM, ticketing, helpdesk, or call center software as a service.
Nice to have skills
Familiarity with diverse modern databases (Relational, NoSQL, etc.) and BI tools is advantageous.
Application stack: Laravel, PHP, VueJS, MySQL, AWS
Benefits:
Fully remote job,
Competitive salary, 90k-110k salary
2 weeks PTO after 90 days
Top-tier Health, Dental, and Vision benefits
Multinational company