Sales Director
Japan, Tokyo
¥8,724,400 - ¥13,086,600
Job Description
We are searching for an exceptional person to take a position as a member of our growing Customer Success team and help us achieve breakout growth. This person must have a proven track record for delivering on or exceeding revenue goals and take pride in getting it done. As a Sales Director, you will drive the complete retention of our customers, and nurture them towards adopting our video products and technology across multiple areas of their business.
The candidate we will hire will be highly self-motivated, extremely organized, team-oriented, creative, and possess outstanding communication and negotiating skills. This role’s primary responsibility is to cultivate and maintain strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. This role also requires you to work on add-on bookings and upsell opportunities, ensure complete customer satisfaction and maximum value return from our products & services.
Job Responsibilities
· Drive retention and growth among customer base by understanding their business needs and helping them succeed
· Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
· Collaborate closely with stakeholder across Japan team to partner on expansion opportunities
· Negotiate contract renewals and upsell/add-on opportunities
· Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
· Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
· Report on, track and update all interactions tasks for customer plans
· Become a domain and industry expert
· Maintain competitive knowledge & focus
· Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support etc
Qualifications/Experience
· 3-5 years+ in a quota-carrying Sales, Customer Success, Relationship Management, Account Management, or similar role within a SaaS or software company.
· Experience working with enterprise customers.
· A proven track record delivering on or exceeding revenue goals and quota.
· Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
· Demonstrated ability to develop, manage, and carry through complex renewals to closure.
· Detailed understanding of client business strategy, drivers, goals and initiatives and translating these into our selling opportunities.
· Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative is a must.
· Possess excellent communication skills to customize communication to the customer’s needs with confidence; effectively deliver “memorable” presentations leveraging “why video” storytelling skills.
· Demonstrate excellent networking skills to identify the right customer stakeholders and build connections quickly to drive consensus for deals; drive communications with internal cross-functional teams for renewal success.
· Retain a customer-first attitude while still exhibiting excellent negotiation skills.
· General knowledge of code(CSS, HTML, JAVA) would be a bonus, but not required
· Experience with CRM (Salesforce.com), CEM (Gainsight) would be a plus
· These are the qualifications and experience we are targeting but we also are excited to have an opportunity to teach you technologies and skills you've never used before. All we ask for is creativity and tenacity in solving the problems that we are tackling together.
Working with us
As the undisputed global leader in powering premium video for our customers, we recruit and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive benefits and compensation packages.
We offer flexible options to work in our Tokyo office, remotely or in a hybrid set up (only exceptions are the roles that MUST work a certain way which we are finalizing soon). If you choose to work in the office, our Tokyo office is located at PMO Tamachi 9th floor, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014, within a 3 minute walking distance from JR TAMACHI station and Toei Mita/Asakusa line MITA station. Whichever option you choose, we have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.