Job Title: Program Manager
Location: Phoenix, AZ (On-site)
Experience Level: Associate
Experience Required: 3+ Years
Education Level: Bachelor’s Degree
Industry: Electrical/Electronic Manufacturing
Compensation: $81,000 - $100,000 per year
Relocation Assistance: No
Visa Sponsorship: No
Job Description
The Program Manager is responsible for executing customer strategies across multiple programs or products, from new product introduction (NPI) to volume production. The role involves ensuring customer satisfaction, fostering profitable relationships, driving sales growth, and leading customer focus teams to meet or exceed commitments.
This position requires a background in Electronics Manufacturing Services (EMS) or Contract Manufacturing (CM), with a strong understanding of the production lifecycle, customer relationships, and business operations.
Key Responsibilities
Customer Management
Serve as the primary point of contact for customers.
Maintain and strengthen customer relationships.
Resolve customer issues and ensure high satisfaction levels.
Monitor customer product knowledge, market trends, and competition.
Project Leadership
Lead customer focus teams (CFT), prioritizing and monitoring activities.
Execute NPI processes, including pricing, ECO prioritization, and resource allocation.
Oversee demand management, forecasting, and delivery schedules.
Financial & Contract Management
Manage recurring pricing activities and cost reduction obligations.
Ensure adherence to contractual terms, including flexibility allowances, warranty terms, and inventory recovery.
Monitor and drive financial performance, including gross margin and cost variance alignment.
Operational Excellence
Ensure the achievement of key performance indicators (KPIs), including on-time delivery and quality metrics.
Conduct monthly program reviews and manage business reviews (EBR/QBR).
Identify and implement process improvements to reduce costs and enhance efficiency.
Continuous Improvement & Problem-Solving
Utilize tools like root cause analysis, 8D, and 5 Why’s for problem-solving.
Promote lean practices and DFx methodologies (Design for Manufacturing/Test/BOM).
Qualifications
Must-Have Skills
Bachelor’s degree in Engineering or Business.
Experience in EMS or CM environments.
Proficiency in Microsoft Office and conferencing tools.
Proven ability to manage global business operations.
Strong customer service, communication, and leadership skills.
Additional Skills
Solid financial understanding and risk analysis capabilities.
Proficiency in continuous improvement tools and methodologies.
Experience with supply chain strategy and inventory management.
Effective negotiation, problem-solving, and organizational skills.
Enthusiastic communicator with multi-cultural experience.
Key Metrics & Tools
Operational KPIs: On-time delivery, inventory turns, DPPM/DPU/DPMO, COPQ.
Tools: Root Cause Analysis, Risk/Liability Tool, ECO processes, S&OP.
Travel Requirements
Up to 25% travel, including international trips.
This role offers an exciting opportunity to lead key programs, strengthen client relationships, and drive results within a dynamic electronics manufacturing environment.