Director of Quality
USA and Canada, Remote
$120,000 - $135,000
SUMMARY:
The Director, Quality is responsible for overseeing and monitoring the services and products of our company. to ensure they meet our high-quality standards. Reporting to the Chief Operating Officer, the Director Quality is expected to develop, implement, and continuously improve a standardized quality system throughout company's network of locations, carry out regular inspections of company's processes and procedures related to quality, conduct analyses to identify problems and their corrective actions, communicate effectively with facility personnel to make improvements, and prepare reports for senior management.
HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:
• Responsible for implementing strategies and processing to manage quality.
• Responsible for reviewing and updating all quality related documents.
• Driving best-in-class quality management processes.
• Responsible for ensuring quality is managed throughout all phases of the project.
• Responsible for in-depth investigation of quality management failures or non-compliance.
• To understand client requirements and meeting future expectations.
• Responsible for developing proper quality planning and quality control processes.
• Reviewing and approving the quality documents to be sent to key stakeholders.
• Developing project standards, guidelines, and specifications.
• Ensure that critical inspections are being performed with permanent corrective actions in lace at operational level.
• Ensuring products are designed with quality standards in mind.
• Supervising and monitoring quality project standards.
• Scheduling regular testing of the product and ensuring that the quality is within the agreed standard.
• Tracking and verifying that the project’s requirements are met throughout the lifecycle of the project.
• Ensuring that corrective action plans are in place and followed up upon during inspection of work.
• Performing time-to-time statistical analysis and improvement/savings analysis.
• Getting feedback from the clients, attending meetings, submitting reports, and assisting auditors.
• Taking part in the budget planning process.
• Success in influencing senior leadership in moving a Quality culture forward.
• Hold meetings with production or field managers to gather detailed information about company procedures and practices with the intent to drive improvements.
• Review company procedures and practices to ensure they comply with local, provincial, and federal regulations.
• Attend meetings with senior management to report on and discuss quality control issues.
• Train team members to meet quality standards in all areas of the production process.
• Monitor finished products to confirm their compliance with quality standards and remove those products which fail to comply.
• Experience with implementing ISO9001 and ISO45001 and continued compliance.
• Develop creative strategies for achieving high quality on complex and challenging assignments.
• Manage and communicate expectations based on historical performance metrics, quantitative and qualitative quality metrics, analysis, and risks to stakeholders.
WHAT YOU NEED TO SUCCEED:
• Bachelor’s degree in business administration or relevant field required.
• Minimum of 5+ years of relevant work experience in quality control, production, or service management in a manufacturing and distribution environment.
• Valid Driver License required.
Skills & Abilities
• In-depth understanding of quality control procedures and relevant legal standards.
• Excellent mathematical abilities and working knowledge of data analysis/statistical methods.
• Ability to prepare concise and informative reports that summarize key findings.
• Strong communication and interpersonal skills.
• Analytical and problem-solving ability.
• Planning, Process Development/Improvement, and project management skills.
• Persistence, resilience, and the ability to influence others.
• Supportive and influential leadership skills.
• Change Management.
WORKING CONDITIONS:
· Remote role, although the role requires approximately 40% travel to visit facilities in North America
WHAT YOU CAN EXPECT FROM US:
• Generous salary and benefits package includes:
o 3 national medical plans that pay 100% after the members’ deductible and copays
o 2 national dental plans that cover many services at no cost to the plan members
o National vision plan
o Company paid Life/ AD&D, STD and LTD for all full-time employees
o Chance to purchase additional Life/AD&D coverage at discounted rates
o Critical Illness, Accident and Pet insurance are offered as an employee’s choice
o Tax savings account: HSA, Health and Dependent Care FSAs
o 401(k) Retirement plan
• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community
• Great Hearts & Minds Scholarship Program
• Tuition Reimbursement Program