System Administrator
Phoenix, AZ
Full-time, Permanent
$60,000 - $87,000
A direct report to the Director of IT Operations, the IT Systems Administrator position provides technical support and maintenance of infrastructure hardware and software; system monitoring and escalation; problem determination and resolution. This position requires a wide range of desktop and infrastructure knowledge, including but not limited to computer hardware, mobile devices, networking, printers, security, software, storage, and telecommunications.
WHAT YOU'LL BE DOING:
Essential Functions: Responsibilities of the Systems Administrator include but are not limited to:
Implementation, monitoring, maintenance, and decommissioning of infrastructure components such as: Network, Security, Servers (Windows/Unix), Software, Storage, Telecommunications.
Development, testing, and lifecycle management of end-user workstations and infrastructure servers, using SCCM to manage OS images, software updates/patching, and hardware asset management.
Management and support of MS O365 and Active Directory.
Backup, Group Policy, data recovery, and security management.
Mobile device management.
Identification and remediation of underlying infrastructure issues and problems.
Participation in SOX and license/software/hardware management activities.
Providing support for the Service Desk team to identify, diagnose, and resolve user and system issues.
Participation in cross-functional activities including the creation and monitoring of operational metrics.
Assist in the creation of user training material, and presentation during user training classes when required.
Participation in the creation, documentation and implementation of IT policies and procedures.
Company Values
Believes and supports our Company Values.
Complies with all Williams Scotsman Mobile Mini Safety, Transportation, and Environmental Policies.
Performance Efficient Use of Resources
This is a team-based role and may assist in other aspects of IT as well as help drive our Company’s Strategies and promote our Mission, Vision and Values. WSMM has a highly collaborative culture, and the successful candidate will work effectively with a broad group of senior executives, peers, and direct reports to perform the above responsibilities.
Customer Focus
Utilizes and deploys proactive customer relationship management techniques.
EDUCATION AND QUALIFICATIONS:
The successful candidate will possess:
Minimum of five (5) years of related experience supporting a MS Windows environment.
Bachelor’s Degree in Computer Science or related field, or an equivalent combination of education and experience.
Experience in a prior IT role, such as Desktop Support or Helpdesk, with:
Active Directory management.
The MS O365 suite of tools.
Scripting and automation with PowerShell.
SCCM or other software management tool implementation, deployment, and management.
Backup software and processes.
Printer management.
Mobile device management technology such as AirWatch.
Telecommunication tools such as Zoom
Proven ability to provide high level support and management of technology platforms.
Ability to handle multiple projects/tasks at same time.
Strong verbal, written, and interpersonal communication skills.
Excellent customer service and organizational skills.
Relevant industry certifications preferred.