Manager- Transfer Center
Florence, AL
$90,000 - $100,000
Job Description
The Manager, Transfer Center ensures the Access Center function(s) are consistently maintained during all hours of operation; provides oversight and direction over all staff and processes related to Access Center functions at all times. The position works in collaboration with Access Center Director, AVP Clinical Operations and Staff, hospital department representatives, physicians, and leadership teams to foster relationships with referring facilities, physicians, and hospital staff around the concept of patient transfers. The position works closely with staff at all levels within organizations served to identify, trend, report, and overcome barriers to patient throughput or transfer processes.
Essential Functions:
· To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
· Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.
· Assumes responsibility for clinical and resource management of unit (24hrs/day,7 days/wk).
· Assumes responsibility for employee, physician, customer, and patient satisfaction related to AccessPoint Transfer Center processes.
· Promotes each hospital’s customer service initiatives and protects the integrity of such programs.
· Coordinates and integrates human and material resources to efficiently provide customer service delivery to support the transfer center functions.
· Coordinates facility capacity flow and appropriate bed placement services, as indicated.
· Coordinates and manages all processes related to the Access Point Transfer Center to include but not limited to ED & Inpatient Transfers, M D office admissions, Behavioral Health Admissions, Patient Transport, and Capacity Management for each facility served.
· Promotes and ensures overall ease of entry to any facility.
· Maintains/ensures EMTALA compliance within all operations of the Transfer Center.
· Managesstaffingandschedulingofstaffwithinproductivityandbudgetaryguidelines.
· Ensuresqualityandperformancemetricsaremaintainedatalltimeswithindepartmentoperations.
· Communicates effectively with customers at all levels.
· Ensures Quality Reviews include documentation, telephone call recordings, and general staff interactions with customers are conducted and maintained.
· Designsandoperationalizesqualityassuranceandprocessimprovementinitiativestoimproveoverallfunctions within the Access Center.
· Concurrently investigates and troubleshoots service gaps and process issues and brings issue store solutioning timely manner.
· Conducts employee evaluations and feedback both concurrently and annually.
· Assists and performs all Access Point Transfer Center functions to ensure efficient processes are always maintained.
· Serves as a personal and professional role model and mentor for staff.
· Assumes other responsibilities as assigned.
Additional Information:
· Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
· Access to and/or works with sensitive and/or confidential information.
· Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
Supervisory Responsibilities:
· Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards.