Customer Service Representatives - Multilingual - Riga, Latvia - 18,000 - 20,400 EUR - Full-Time, Direct Hire

Customer Service Representatives – Riga, Latvia
€18,000 - €20,400

Educational / Professional Qualification

• At least B2+ (interpreted as CEFR level) in either Danish, Dutch, German, Finnish, Norwegian OR Swedish language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

• Previous experience in an outsourced customer service environment is of advantage

Work Experience / Responsibilities

• Handle phone calls with customer queries and provide resolution to end users

• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.

• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard

• Escalate priority issues per client specifications to the immediate lead as applicable

• Work independently and within a team

• Communicate well with internal and external contacts

• Provide exemplary customer satisfaction

• Meet quality standards on all handled contacts

• Complete hours of staffed time on all rostered days

• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

• Attend trainings as required

Preferred Competencies

• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,

• Optimistic, friendly, positive, and self-motivated personality,

• Ability to work in team,

• Service oriented profile and with a focus on problem solving,

• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.

• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,

Employee Benefits- We've got you covered!

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.

• OVP (Compulsory Health Examination): Full coverage.

• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.

• Attractive compensation and allowances- Basis role and experience.

• Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.

• Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.

• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours, providing you with the flexibility to manage your schedule effectively.

To Apply Please Complete the Form Below

Recruiter (Dutch/English) - Netherland, Klundert/Moerdijk - €52,000 - €75,000

Recruiter (Dutch/English)

Netherland, Klundert/Moerdijk

€52,000 - €75,000

Job Description

Around the world, people, businesses, and countries are striving for a better future. A future that needs power and the right conditions to succeed. We’re the people who keep the lights on and control temperature. We are hiring immediately for a Recruiter – a role that is critical in making sure our customers get the electricity, heating and cooling they need.

Why Us?

·        Full-time, remote position to be located near Moerdijk with the ability to visit a local service center regularly

·        Flexible paid time off

·        Work from home

·        Competitive compensation

·        Annual bonus program tied to company and individual performance

What you’ll do:

·        Recruit full cycle, from source to hire for blue-collar and white-collar roles located in the Benelux and throughout Europe. Roles will include field service technicians, direct sales professionals and other roles as needed

·        Partner, consult and advise business leaders by developing and driving strategies to recruit talent in highly competitive labor markets

·        Ensure our staffing needs are filled in a timely manner

·        Build diverse talent pipelines using creative sourcing methods including referrals, online sourcing, partnerships, and events

·        Pre-screen candidates by phone or video for knowledge, skills, and abilities to provide recommendations for next level interviews

·        Organize and facilitate interview debriefs

·        Drive offer approval, extension, and negotiation

·        Track candidate and pipeline activity in our Applicant Tracking System (Workday) and LinkedIn Recruiter

·        Measure and report on sourcing and recruiting metrics (ex. source of hire and time-to-fill)

·        Deliver an exceptional hiring manager and candidate experience

We’re experts, which means you’ll have the following skills and experience:

·        5+ years full-cycle recruiting experience

·        Experience recruiting mechanical and electrical technicians, sales, professional, engineering and/or leadership positions

·        Relentless drive to find and connect with the best talent, and a proven track record for assessing talent beyond matching keywords on a resume

·        Proficient in Applicant Tracking Systems to source, track and manage candidates – preferably Workday

·        Advanced sourcing experience using LinkedIn, Indeed and other databases

·        Strong organizational skills to balance a requisition workload

·        Understanding of the local employment law as it applies to hiring and interviewing

·        Bachelor’s degree or relevant experience

·        Fluency in Dutch and English (professional)

·        Additional language fluency, preferred but not required: French, German, Italian, Portuguese, Romanian, Polish, Swedish, Norwegian and/or Spanish