Director of Credit, Global Operations
Long Beach, CA
$145,000 - $175,000
Job Description
The Director of Credit, Global Operations plays a vital role in overseeing and developing the overall strategy for all global credit risk assessment and collection management. This includes evaluating and establishing the best credit practices for selling SaaS with a focus on making data driven credit management decisions as well as identifying and implementing process automation. You will efficiently and innovatively collaborate with multiple teams such as Finance, Billing, Sales, Analytics, and Marketing to drive optimization in operational productivity while ensuring compliance with all rules and regulations.
Additionally, the Director of Credit is responsible for leading multiple teams that maintain and execute collections activity and engages with key stakeholders, which include international customers and external partners.
Location:
· Three days/week work from office – LA County
· Work from home on Mondays and Fridays
About the Role - Essential Functions
· Develop strategies to minimize bad debt and reduce fraud potential.
· Perform detailed analysis of financial data to proactively manage credit operations and evaluate ongoing credit risks and analytics regularly.
· Develop Credit & Collection management reports for Controller, CFO and annual review and audits.
· Document and implement respective fiscal controls to safeguard receivables.
· Collaborate with Sales, Finance and Pricing/Packaging Director(s) to identify alternative credit opportunities for customers in economically burdened regions.
· Policies and Procedures:
· Develop SaaS industry pertinent credit policies and related accounting procedures that are consistent with all regulatory requirements in all countries.
· Refresh and publish Credit Policy and coordinate successful implementation of policies in the OMS with various teams, Billing including.
· Develop Credit Policy FAQ for Sales and Customers to elevate existing customer communications for account onboarding, aged accounts, and collection activity.
· Apply independent judgement and knowledge of GAAP and IFRS (as needed), to develop policies and team responsibilities that are compliant; continuously provide input toward improvement of the credit and collection process across all entities and regions.
· Collaborates with Sales, Finance and Pricing/Packaging Director(s) to identify alternative credit opportunities for customers in economically burdened regions.
Team Management:
· Develops and manages the activities of the global Credit & Collections Teams.
· Lead credit policy/practice training for credit team and provides performance feedback.
· Establish team goals, allocate resources, and hold direct reports accountable.
· Identify and delegate short-term, high-impact projects to direct reports.
About You - Essential Qualifications
· Exceptional understanding of Risk Management, Credit Analysis and Fraud Mitigation practices.
· Advanced financial acumen, including knowledge and understanding of GAAP and IFRS.
· Excellent cross-functional communicator and collaborator with outstanding leadership and organizational skills.
· Strong ability to manage competing priorities and efficiently discern task management.
· Strong PC skills—proficiency in Microsoft Excel, Word, QB, and knowledge of Salesforce.
· Familiarity with industry regulations and quality standards.
· Ability to work flexible hours when needed.