Manager Field Ops
San Jose, CA
Full-Time, Permanent
$95,000 - $105,000
About Our Company
You may not notice our company, but we are always there - at construction sites, industrial facilities and live events all across America. We take pride in providing essential services like portable restrooms, portable sinks, temporary fence and more for customers across 25 states. Join a company that makes a difference in communities across the country while providing for yourself and your family.
This role is responsible for managing all operational functions at a branch. This is a Branch Manager role .
Responsibilities:
Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s) and shop.
Review of all paperwork including manifests, routing tickets, DVIR's, etc. for completion and accuracy.
Monitor all service levels and deliveries to ensure the best efficiencies.
Recommend measures to improve operational practices and quality of customer care.
Work directly with other departments to ensure excellent/positive communication within region.
Work with various departments to resolve customer service & delivery issues.
Work with Operations Managers at other branches to coordinate asset transfers.
Maintain proper staffing levels to meet and exceed customer and branch needs.
Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, fuel, etc.
Work with the Regional Vice President to develop and implement standard practices, efficiency recommendations, etc.
Responsible for fleet DOT administration including, log books & record maintenance, etc.
Review and approve e-time punches prior to submitting for payroll processing.
Review and approve time off request forms and schedule time off based on operational necessity.
Responsible for the administration of the company's safety program at the branch.
Works with Safety & HR departments to safety coordinate training, where necessary.
Responsible for employee development & conducting periodic performance reviews.
Create and maintain a positive, safe and effective work environment.
Drive/operate variety of company vehicles.
Pull trailers with company vehicles.
Special/other projects as assigned by management.
Qualifications:
Customer Service
Team Building
Organization
Time Management
Communications
Decision Making and Problem Solving
Knowledge of proper cleaning and repair of those assets.
Valid Driver License (Class C).
Have experience with multi-stop routing system and dispatch procedures
Computer knowledge (Navision, Microsoft Office and routing/logistics software).
Excellent written and verbal communication skills.
Knowledge of financial statements.
Experience managing a budget.
Knowledge of all company assets in inventory.
Physical Requirements
Sit while driving and stand while servicing products
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements
See details of objects that are less than a few feet away and also at greater distance
Speak clearly so customers can understand
Understand the speech of another person
Hear sounds and recognize the difference between them
Be able to walk up to 30 minutes at a time without exertion
Enter and exit equipment by stepping and kneeling
Lift up to 40lbs from your waits to your shoulders
Lift 30lbs from the floor to your head
Crouch and squat
Push 100lbs and pull 100lbs horizontally
Sit while answering phones or reply to emails
Repeat the same movements when entering data at the computer
See details of objects that are less than a few feet away
Focus on one source of sound and ignore others
See differences between colors, shades and brightness
EEO Statement
The company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.