Course Overview
The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of Service Operation. The course covers the management and control of the activities and techniques within the Service Operation stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Operation are mostly covered in the Operational Support and Analysis capability course. Additionally the course looks at the concept of Service Operation principles and at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle
Course Code LSO
Duration 3 days
Course Delivery:
Online Training
Public Classroom
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