Course Overview
This two-day Service Desk Foundation qualification course is designed primarily as an in-house induction programme for analysts new to the Service Desk. Alternatively, it is ideal as on-going induction programme for large Service Desks with a continuous intake of new staff. This course can also be customised to suit new staff in non IT telephone based customer support environments.
Course Code SDF
Duration 2 days
Course Delivery:
Online Training
Public Classroom
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