Course Overview
This course provides IT managers, practitioners, support staff and staff interfacing with the information systems function with a practical understanding of the key concepts, principles, processes and functions that enables successful IT service management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach featured in the latest 2011 guidelines.
Course Code ILFN
Duration 3 days
Course Delivery:
Online Training
Public Classroom
Want to find out more about this course? Apply below and you will get a breakdown of the content.