Overview
This course introduces the capabilities of Service Management in Microsoft Dynamics CRM 2016. Focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2016. Provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016. Guides you through the process of working with your customers in Microsoft Dynamics CRM 2016, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.
Pre-Requisites
- General knowledge of Microsoft Windows.
- General knowledge of Microsoft Office.
- An understanding of Customer Relationship Management solution processes and practices.
Day(s):1
Course Code:T4CRM036
Delivery Methods:
Public Classroom
Online Training
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