Cisco Unified Customer Voice Portal Implementation

Course Overview

This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Cisco Unified Customer Voice Portal as it is installed in a comprehensive Cisco Unified Intelligent Contact Management Enterprise environment.

Day(s):5

Course Code: CVPI

Delivery Methods:

Public Classroom

Online Training

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Implementing and Configuring Cisco Identity Services Engine Bootcamp

Course Overview

This course is focused specifically on the Cisco Identity Services Engine (ISE), an identity and access control policy platform that provides a single policy plane across the entire organization, combining multiple services, including authentication, authorization, and accounting (AAA), posture, profiling, device on-boarding, and guest management, into a single context-aware identity-based platform. The training provides learners with the knowledge and skills to enforce security posture compliance for wired and wireless endpoints and enhance infrastructure security using the Cisco ISE.

Please note that delegates will be expected to work in groups and share lab equipment, If you are attending virtually you may also be required to work in virtual breakout rooms.

This course is based on ISE v2.1. Please note extended hours for this bootcamp.

Day(s):5

Course Code: SISE

Delivery Methods:

Public Classroom

Online Training

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Implementing Cisco Secure Mobility

Course Overview

This course is designed to prepare network security engineers with the knowledge and skills they need to protect data traversing a public or shared infrastructure such as the Internet by implementing and maintaining Cisco VPN solutions. Students of this course will gain hands-on experience with configuring and troubleshooting remote access and site-to-site VPN solutions, using Cisco ASA adaptive Security Appliances and Cisco IOS routers.

Day(s):5

Course Code: SIMOS

Delivery Methods:

Public Classroom

Online Training

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Troubleshooting Cisco Data Center Infrastructure

Course Overview

Troubleshooting Cisco Data Center Infrastructure is a skills-building course focused on the troubleshooting of LAN, SAN, Cisco Data Center Unified Fabric, Cisco Unified Computing System (UCS), and Cisco Application Centric Infrastructure (ACI). The course provides rich, hands-on experience in resolving problems on Cisco MDS switches, Cisco Nexus switches, Cisco fabric extenders (FEXs), Cisco UCS and Cisco ACI.

The course is designed to help students prepare for Cisco CCNP Data Center certification and for professional-level data center roles.

Day(s):2

Course Code: DCIT

Delivery Methods:

Public Classroom

Online Training

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Introducing Cisco Nexus 9000 Switches in NX-OS Mode

Course Overview

DCINX9K is a 2-day ILT training program that is designed for systems and field engineers who install and implement the Cisco Nexus 9000 Switches in NX-OS mode. This course covers the key components and procedures you need to know to install, configure, manage, and troubleshoot the Cisco Nexus 9000 Switch platform.

Day(s):2

Course Code: DCINX9K

Delivery Methods:

Public Classroom

Online Training

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Implementing Cisco Edge Network Security Solutions

Course Overview

This course has been designed to provide students with the knowledge and skills required to implement and manage security on Cisco ASA firewalls, Cisco Routers with the firewall feature set and Cisco Switches. Students will gain hands-on experience with configuring various perimeter security solutions to mitigate outside threats and secure network zones. At the end of the course, students should be able to reduce the risk to their IT infrastructures and applications and provide detailed operations support for Cisco Switches, Cisco ASA, and Router security appliance features.

Day(s):2

Course Code: SENSS

Delivery Methods:

Public Classroom

Online Training

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Cisco Wide-Area Application Services

Course Overview

This instructor led course is designed to teach delegates how to design and deploy a solution that improves application performance over the WAN whilst enabling infrastructure consolidation. Delegates will learn to fully appreciate the optimization and application acceleration features of Cisco WAAS enabling them to incorporate these capabilities into their design and integrate with this network.Troubleshooting has been incorporated both theoretically and through hands-on labs.

Day(s):2

Course Code: CWAAS

Delivery Methods:

Public Classroom

Online Training

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Configuring Cisco Nexus 5000 Series Switches

Course Overview

This 5-day course is specifically designed for engineers involved in the implementation, installation and maintenance of the Cisco Nexus 5000 Switch and Cisco Nexus 2000 Fabric Extender. The key components and procedures required to successfully install, configure, manage and troubleshoot the Cisco Nexus 5000 Series Switch and the Cisco Nexus 2000 Fabric Extenders in a LAN/SAN and unified fabric environment are covered in this course.

Day(s):2

Course Code: DCNX5K

Delivery Methods:

Public Classroom

Online Training

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Configuring Cisco Nexus 5000 Series Switches

Course Overview

This 5-day course is specifically designed for engineers involved in the implementation, installation and maintenance of the Cisco Nexus 5000 Switch and Cisco Nexus 2000 Fabric Extender. The key components and procedures required to successfully install, configure, manage and troubleshoot the Cisco Nexus 5000 Series Switch and the Cisco Nexus 2000 Fabric Extenders in a LAN/SAN and unified fabric environment are covered in this course.

Day(s):2

Course Code: DCNX5K

Delivery Methods:

Public Classroom

Online Training

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Cisco ASA Express Security

Course Overview

This course has been designed to provide an understanding of Cisco's ASA solution portfolio. Students will learn how to successfully configure various aspects of the Cisco ASA components including Cisco ASA firewall features and functions, Cisco ASA with FirePOWER Services and Cisco ASA Remote Access VPN including Clientless and AnyConnect.

Day(s):2

Course Code: SAEXS

Delivery Methods:

Public Classroom

Online Training

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Introducing Cisco Cloud Administration

Course Overview

This course is designed to provide students with the necessary knowledge and skills required to perform the essential tasks related to the operation, maintenance, monitoring and troubleshooting of Cisco Cloud products and solutions. 

This is the second of the courses required by students looking to achieve the Cisco Certified Network Associate Cloud Certification.

 

This course is worth 30 Credits in the Continuing Education Program

 

Day(s):5

Course Code: CLDADM

Delivery Methods:

Public Classroom

Online Training

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Implementing Core Cisco ASA Security

Course Overview

This five-day course aims to provide network security engineers with the knowledge and skills needed to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Delegates will be able to reduce risk to the IT infrastructure and applications using Cisco ASA adaptive security appliance features, and provide detailed operations support for the Cisco ASA adaptive security appliance. This course is focused on the features of 9.x

Day(s):5

Course Code: SASAC

Delivery Methods:

Public Classroom

Online Training

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Introducing Cisco Data Center Technologies

Course Overview

Introducing Cisco Data Center Technologies provides an introduction to Cisco technologies and products that are deployed in the data center. Network virtualization, network technologies, unified computing, automation and orchestration and the Cisco Application-Centric Infrastructure (Cisco ACI) are all included. As this is an introductory level course the knowledge that is provided is targeted at individuals who need to perform basic configuration tasks. The hands-on lab exercises focus on configuring features on Cisco Nexus Operating System (Cisco NX-OS), Cisco Unified Computing System (Cisco UCS) and Cisco UCS Director.

 

This course is worth 30 Credits in the Continuing Education Program

Day(s):5

Course Code: DCICT

Delivery Methods:

Public Classroom

Online Training

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Cisco CCNA Data Center Boot Camp (Accelerated)

Course Overview

This course is a combination of the DCICN and DCICT courses and helps prepare you for the CCNA Data Center certification exam.

You will be given the foundational knowledge and a broad overview of Cisco Data Center products and their operation, covering the architecture, components, connectivity, and features of a Cisco Data Center network. You will gain practical experience configuring the initial setup of Cisco Nexus 7000, Cisco Nexus 5000, Cisco Unified Computing System (UCS), and Cisco MDS Multilayer Fabric Switch. You will also learn to verify the proper operation of a variety of features such as Overlay Transport Virtualization (OTV), Cisco FabricPath, Port Channels, virtual Port Channels (vPCs), and Cisco Nexus 1000V Distributed Virtual Switch for VMware ESXi.

Day(s):5

Course Code: CCNADCBC

Delivery Methods:

Public Classroom

Online Training

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Fast Track : Administering and Deploying Cisco Unified Contact Center Enterprise

Course Overview

This course will be delivered using v9.0 software, giving delegates an enhanced experience. Additional hand-out will be provided to supplement the standard Cisco training materials (currently based on v8.0). This course is also suitable for those on earlier versions of CCE and CUIC.

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This ten-day instructor-led UCCEFT 8.0 course is a combination of three courses: AUCCE, DUCCE and DUIC. This course is aimed at system engineers and customers involved in day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) and the Cisco Unified Intelligence Center (CUIC) product. The first and second part of this course will give you an understanding of the Cisco Unified CCE system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by installing and configuring the Cisco Unified CCE software, use the ICM routing software to route calls from Cisco Unified IP IVR and Cisco Unified Communications Manager. You will gain an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options. The Unified CCE software will be installed and Unified CCE troubleshooting tools explored. Additionally, you will install and configure the Cisco Outbound Option and use various ICM utilities to aid you in locating configuration errors. The third part of this course covers the Cisco Unified Intelligence Center 8.0 which is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Day(s):10

Course Code: UCCEFT

Delivery Methods:

Public Classroom

Online Training

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Implementing Advanced Cisco ASA Security

Course Overview

This course provides up-to-date training on the key features of the Cisco ASA 5500-X Series Next-Generation Firewall, including ASAv, ASA IDFW, ASA FirePOWER Service Module, ASA Cloud Web Security and ASA Clustering. Extensive hands on labs are provided to underline the concepts covered in the class. The ASA FirePower Services Module coverage is still based on the FirePOWER 6.0.0 software.  

Day(s):5

Course Code: SASAA

Delivery Methods:

Public Classroom

Online Training

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Implementing Cisco Collaboration Applications

Course Overview

This course prepares you for the implementation of Cisco Collaboration applications including Cisco Jabber, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express and Cisco TelePresence Managerment Suite.

This course is based on software version 10.6

This overview will be updated further once the course has been fully released by Cisco.

Day(s):5

Course Code: CAPPS

Delivery Methods:

Public Classroom

Online Training

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Securing the Web with Cisco Web Security Appliance

Course Overview

This course has been designed to help learners understand how to install, configure, manage, and troubleshoot a Cisco Web Security Applicance (WSA). Students will learn how to design, configure, administer, monitor, and troubleshoot the Cisco Web Security Appliance(WSA) in small to medium-sized business and enterprise installations. Extensive lab exercises provide attendees with critical hands-on product experience, providing a safe environment to experiment with malware etc.

Day(s):5

Course Code: SWSA

Delivery Methods:

Public Classroom

Online Training

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Implementing Cisco Video Network Devices

Course Overview

This new course is designed to provide students with the knowledge and skills needed to implement various Cisco video endpoints in converged Cisco video infrastructures.Cisco business video solutions have four major Cisco Medianet application components:Cisco Unified Communications and Collaboration,Cisco TelePresence,Cisco Digital Media Suite and Cisco Video Surveillance. At the end of this course students will be able to implement and troubleshoot Cisco Unified Communications and Cisco Collaboration and Cisco TelePresence endpoints, in different Cisco business video solution architectures.

Day(s):5

Course Code: CIVND2

Delivery Methods:

Public Classroom

Online Training

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Configuring Cisco Nexus 7000 Series Switches

Course Overview

This is a 5-day course designed for systems and field engineers who install and implement the Cisco Nexus 7000 switch. This course covers the key components and procedures you need to know to configure, manage, and troubleshoot the Cisco Nexus 7000 switch platform.New Features introduce in Cisco NX-OS 6.2 have also been incorporated into this course.

Day(s):5

Course Code: DCNX7K

Delivery Methods:

Public Classroom

Online Training

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